Job summary Medical Records Clerk Department: Medical Records Band 2 - £23,615 per annum, pro rata Hours: 37.5 hours per week,all MKUH roles will be considered for flexible working Fixed Term for 9 months - from 12.05.2025 until 15.02.2026 Patient Access has an exciting opportunity for 1 x 37.5 hours Medical Records Clerk to join the team on a 9-month fixed term contract. Experience of using Microsoft packages is essential. Training will be given on eCare and the patient administration systems used, if needed. The successful applicant must be able to demonstrate exceptional organisational skills. The role requires the ability to multitask with prioritisation of tasks. The role can be very busy with varying demands depending on the needs of the service. The successful applicant must always therefore be able to work well under pressure remaining courteous and professional. The successful candidate must be flexible to the changing needs of the department and teams, as needed. They must enjoy working as part of a large team. We are looking for someone who has the ability to adapt and work across all services as needed with excellent keyboard skills. You will be working within a large team and will need to deliver on performance targets. If you are looking for experience and knowledge, secondments will be accepted so please apply if interested. Interview: w/c 07.04.2025 Please note that we are not able to offer sponsorship for this role Main duties of the job The post holder will be required to support the provision of an efficient and effective Medical Records service. Undertake accurate filing and maintenance of records ensuring their timely retrieval and maintain systems to support these aims. About us MKUH staff scored highest for 'I look forward to coming to work', 'Admin and Clerical colleagues experience enough freedom in how to perform their work'. (NHS Staff Survey 2023). We Care We communicate We collaborate We contribute You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including: Free on-site parking Free refreshments Great flexible workingopportunities Discounted gym membership Lease car scheme Generous annual leave and pension scheme On site nursery (chargeable) Extensive staff health and well-being programme Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news. Date posted 18 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Fixed term Duration 9 months Working pattern Full-time Reference number 430-CORP4080A-A Job locations Medical Records (Dept) Milton Keynes MK6 5LD Job description Job responsibilities To use visual display units and other technical equipment which may be located in the section. To prepare files for use at Outpatient Clinics or for Inpatient or Day Case stay in accordance with laid down instructions. To deal with requirements for add-on clinics. The collection and delivery of patient files around the hospital site. To manage the destruction of patient files in accordance with the agreed guidelines. Open and date stamp incoming mail To deal with telephone queries politely and promptly. To answer queries regarding records as required. Have the ability to input and retrieve data from computerised systems. To update patient demographics from information received i.e. from Doctors; Patients; Quality Team. Please refer to the attached Job Description for further details. We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Job description Job responsibilities To use visual display units and other technical equipment which may be located in the section. To prepare files for use at Outpatient Clinics or for Inpatient or Day Case stay in accordance with laid down instructions. To deal with requirements for add-on clinics. The collection and delivery of patient files around the hospital site. To manage the destruction of patient files in accordance with the agreed guidelines. Open and date stamp incoming mail To deal with telephone queries politely and promptly. To answer queries regarding records as required. Have the ability to input and retrieve data from computerised systems. To update patient demographics from information received i.e. from Doctors; Patients; Quality Team. Please refer to the attached Job Description for further details. We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Person Specification Qualifications and knowledge Essential NVQ Level 2 or equivalent qualification or experience GCSE English and Maths or equivalent IT (excel, word) Experience Essential Use of eCare, EDM, ICE, BigHand (appointments, patient records, letters, diagnostic results) Administrative support (calls, patient queries, letter support, data entry) General office duties Microsoft Office, Excel, and others Understanding confidentiality, Information Governance, and the Data Protection Act Desirable NHS experience Hospital environment Understanding medical terminology Skills Essential Ability to deal with confidential/sensitive information Ability to work autonomously and proactively Highly developed interpersonal and communication skills Highly developed organisational skills Able to prioritise work effectively for self and others and deal with non-routine tasks under pressure Attention to detail and quality of work for self and team Team working skills Personal and people development Essential Presents a professional appearance Ability to work within a team Self-motivated and enthusiastic Reliable Communication Essential Within own team and between teams Building key relationships Specific requirements Essential Able to perform the duties of the post with reasonable aids and adaptations Person Specification Qualifications and knowledge Essential NVQ Level 2 or equivalent qualification or experience GCSE English and Maths or equivalent IT (excel, word) Experience Essential Use of eCare, EDM, ICE, BigHand (appointments, patient records, letters, diagnostic results) Administrative support (calls, patient queries, letter support, data entry) General office duties Microsoft Office, Excel, and others Understanding confidentiality, Information Governance, and the Data Protection Act Desirable NHS experience Hospital environment Understanding medical terminology Skills Essential Ability to deal with confidential/sensitive information Ability to work autonomously and proactively Highly developed interpersonal and communication skills Highly developed organisational skills Able to prioritise work effectively for self and others and deal with non-routine tasks under pressure Attention to detail and quality of work for self and team Team working skills Personal and people development Essential Presents a professional appearance Ability to work within a team Self-motivated and enthusiastic Reliable Communication Essential Within own team and between teams Building key relationships Specific requirements Essential Able to perform the duties of the post with reasonable aids and adaptations Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Milton Keynes University Hospital NHS Foundation Trust Address Medical Records (Dept) Milton Keynes MK6 5LD Employer's website https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)