* Are you good at improving processes?
* Hybrid working model
About Our Client
A well known client in the Woking area in the energy sector.
Job Description
* Effective day-to-day use of data and IT including telephone and specialist third party systems
* Setting up new commercial customer accounts and ensuring tariff data is correctly uploaded
* Maintaining and updating accurate customer records in compliance with data security standards
* Assisting the Energy Contracts Manager in the production of performance statistics and reports for management reporting and Boards including energy sales, Heat Trust consumer protection standards and service
performance targets
* Support in process analysis and identify key areas for improvement.
* Collaborate with cross-functional teams to implement changes
The Successful Applicant
* Highly computer literate, capable of using a range of service-based IT systems
* Medium to Advanced Excel Skills
* Capable of working to a consistently high standard in a customer-facing role
* Good communication and inter-personal skills including the ability to clearly explain complex matters to customers
* The ability to act calmly and effectively in potentially confrontational situations
* Attention to detail and accuracy
* Ability to prioritise and address competing customer needs
* Willingness to learn and develop when adopting new systems and practices
What's on Offer
* Progression
* Good rate of pay
* Permanant position upon end of contract in a higher role
Contact
Charles Wilkinson
Quote job ref
JN-082024-6518217
Phone number
+44 193 226 4085