Summary of the role:
Lead a team of colleagues to deliver exceptional customer service and sales performance.
Manage day-to-day store operations, ensuring high standards of food safety, hygiene and presentation.
Collaborate with the store team to drive sales growth, reduce costs and improve customer satisfaction.
Develop and implement store strategies to meet business objectives.
Foster a positive store culture, promoting teamwork, diversity and inclusion.
Key responsibilities:
Customer Service:
Provide excellent customer service to drive sales and customer loyalty.
Store Operations:
Manage store inventory, stock control and ordering.
Ensure compliance with all relevant laws, regulations and company policies.
Team Management:
Lead, motivate and develop a high-performing team.
Manage employee performance, conduct appraisals and implement disciplinary procedures.
Business Performance:
Analyze sales trends, identify opportunities for growth and implement strategies to improve sales performance.
Manage store budgets, costs and expenses to achieve business objectives.
Continuous Improvement:
Stay up-to-date with industry trends, best practices and new initiatives.
Identify areas for improvement and implement changes to drive business growth and customer satisfaction.