CR3 are currently representing a medium sized housebuilder who are working on multiple sites across ESSEX. We are seeking a Customer Care Operative to work on a permanent basis.
Benefits:
* £40k – £45k salary
* Van + fuel card
* Flexible hours Monday – Friday
* Pension Scheme
* 25 days holiday
Duties of the Customer Care Operative:
* To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visit
* To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes
* To review defects lists and procure any materials required prior to customer appointments
* To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
* To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
* Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated
* Maintain accurate records on the Defects Management System
* To organise and prioritise workload
Customer Care Operative requirements:
* Ability to work under pressure and meet deadlines
* Accuracy and attention to detail
* Excellent communications skills
* Good team working skills
* Time management skills
* Honesty and discretion
* Good understanding of Microsoft Office, Excel, Outlook
* Excellent analytical skills and organisation skills
* Good Maths and IT skills
* Ability to work to high degree of accuracy
* Full UK driving licence essential