General Manager
Up to £37000 (DOE)
As a General Manager, you will enjoy getting the best out of people, drawing satisfaction from managing, training, and supporting your team. You will provide a professional catering service, ensuring that company standards are maintained and that client expectations are met.
You will assist the Account Manager to ensure that your location achieves the financial targets agreed with the client in line with your site budget. Working with your Assistant Manager, you will monitor the work of all the staff, carry out appraisals, and recognize training needs and potential as appropriate.
You will hold team meetings regularly to communicate targets and achievements, ensuring we meet the standards required by the client. As a team, you will ensure that customers receive prompt and efficient service, consistently exceeding their food service and value expectations. You will ensure that all Food Safety, Health and Safety, and Risk Assessments are conducted to maintain established standards and procedures in respect of food, hygiene, and safety.
The General Manager is responsible for supervising the daily operations of the restaurant, retail, and hospitality onsite. In coordination with the Account Manager, you will oversee the development and performance of employees, ordering of food and supplies, and ensure customer satisfaction with their experience.
Overall Purpose of the Role
* To be responsible for the overall efficient and effective management of the contract to ensure great quality, consistent food, and beverage services.
* To maintain positive client relationships ensuring we are true partners in their business.
* To ensure the smooth planning of the contract and resources to deliver a first-class food and beverage service to our clients and customers.
* To be responsible for the management, recruitment, development, and training of team members.
* To ensure the contract is fully compliant with company policies and procedures.
* To deliver on the agreed financial budget and run commercially in line with net income and cost targets.
You will ensure that your location achieves the financial targets agreed with the client in line with your site budget. Working with your Operations Manager, you will monitor the work of all the staff, carry out appraisals, identify training needs, and ensure we meet the standards required by the client.
As a team, you will ensure that customers receive prompt and efficient service and that their food service and value expectations are consistently exceeded. You will ensure that all Food Safety, Health and Safety, and Risk Assessments are conducted to maintain established standards and procedures in respect of food, hygiene, and safety.
As the General Manager, you will ideally have a successful background in Contract Catering/Hospitality/Retail Catering, using your entrepreneurial skills to create a thriving and successful working environment. You possess excellent management and communication skills, have a good understanding of report writing and financial management, and can demonstrate your analytical approach to problem-solving. You will have the ability to display a real passion for food and customer service and be financially and commercially astute.
Benefits
* Contributory pension scheme.
* Grow your career with our Career Pathways and MyLearning programmes.
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits.
* Exclusive travel discounts with TUI, Expedia, Booking.com, and many more.
* Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons, and many more.
* Up to 44% off cinema tickets to enjoy your favourite blockbuster.
* Receive cash rewards every time you spend and use them on a wide range of brands.
* Unwind with us with free wellness, mindfulness, and exercise classes.
* You can share all discounts and offers with your friends and families.
About Us
Restaurant Associates provides brilliant hospitality through our food, drink, and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
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