Job Description
About our company
Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors.
Purpose of the role
To ensure holistic support to customers relating to order management, enquiry management and discrepancy management. Act as the customer’s advocate to ensure that you and Camira business delivers a world class customer service experience to every customer, every time. The role requires good English and Spanish language and written skills.
The day to day
1. To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements
2. Promptly manage customers and Area Business Manager’s requirements by handling incoming communications, enabling them to act with speed and ease
3. Ensure customer product and lead time requirements are met by ensuring the accuracy and timeliness of order entry
4. Conduct rigorous daily open order management for all customer accounts so that best possible lead times are achieved, and customers are kept appraised
5. Identify the key satisfaction drivers for your customers, aligning...