Do you have a proven track record in document automation and customer-facing consulting? Are you keen to work within Thomson Reuter’s people-focused environment and specialize in the delivery of its market-leading legal software, HighQ with document automation, powered by Contract Express?
Reporting to the Professional Services Manager and working with our European-based Thomson Reuters HighQ Professional Services team, your prime responsibility will be to automate customer templates, deliver remote training sessions in how to automate templates with Contract Express, as well as design and build solutions on the HighQ platform based on a clear understanding of a client's use case and goals, a thorough analysis of the project requirements, and an appreciation of how our software can best serve the client's longer-term objectives. You will also be required to onboard new clients. This is a client-facing role where you will be expected to work with a range of client stakeholders, communicate solutions in a clear and concise manner, and project manage solutions delivered to clients. You’ll be working with multiple customers and handling several consultancy engagements at any given time, so you’ll be able to effectively manage multiple client accounts.
As an Document Automation Consultant, you’ll have a proven track record in consulting and project delivery of SaaS and Enterprise Solutions. You’ll understand the importance of consulting and delivering a high level of customer service. You will be comfortable communicating technical aspects of a project and effectively working with clients to understand their requirements and articulating your proposed solutions based on our software and methods.
You’ll need to demonstrate both your technical and business knowledge and relate this to specific situations.
About the Role:
In this role as an Document Automation Consultant, you will:
* Work with our customers to automate their templates to a high standard using Contract Express.
* Schedule and deliver remote training sessions in how to automate templates with Contract Express.
* Work with our customers to build end-to-end solutions using HighQ Collaborate and Contract Express.
* Hold regular meetings with customers, clearly outlining milestones, challenges, and managing customer expectations (and hopefully exceeding them).
* Work closely with product, support, customer success, and sales teams to help our customers get the best from our software.
* Adopt a ‘customer first’ mindset.
About You:
To be considered for the role, you should have:
* 1-2 years of experience automating templates using Contract Express or similar document automation tools.
* Experience delivering remote training sessions to customers.
* Experience providing a value-add service to Legal Software customers through training, implementation, and best practice consulting.
* Desire to learn and work with HighQ Collaborate.
* Experience with Microsoft Word formatting to support typical legal use cases.
* Ability to scope the work involved to automate templates to support our sales team in producing accurately priced Statements of Work.
* Work with customers to understand their requirements and provide guidance on how our services and solutions can help them achieve their goals.
* Engage with key teams such as Product Management, Customer Success, and Support, as appropriate, to deliver end-to-end solutions.
* Ability to work independently on certain projects, and in coordination with other implementation consultants on other projects, as needed.
* Ability to handle stress and meet deadlines.
* Consultative and client-focused problem-solving skills.
* Proven customer satisfaction.
* Project management and time management skills.
* Ability to communicate across all client organization levels, interacting and developing relationships with your team colleagues, as well as with stakeholders at multi-levels both internally and externally.
* High initiative and team orientation.
* Technical affinity for software and data analytics.
* Partner with leadership on business-critical initiatives.
* Strong business and financial understanding.
Desired skills include:
* Front-end web development skills, including HTML, CSS, JavaScript, and jQuery.
* 1-2 years of implementation experience with HighQ Collaborate or other legal software.
* Familiarity with corporate legal and legal industry use cases, such as contract intake, contract lifecycle management, and matter management.
What’s in it For You?
Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:
* Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
* Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
* Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
* Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
* Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
* Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just, and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing, and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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