We are currently looking for a motivated and proactive Customer Service Account Manager to join our team in Enfield. The ideal candidate will thrive in a fast-paced environment, be adaptable to new systems, and take pride in delivering excellent customer service. If you are a strong communicator, have a keen eye for detail, and are committed to customer satisfaction, we would love to hear from you • Manage a portfolio of customer accounts, meeting their day-to-day needs. • Take responsibility for customer loyalty and account retention. • Educate and reassure customers on best practices. • Identify and resolve problems to ensure minimal impact on customers. • Produce reports to analyse trends and performance of customer accounts. • Communicate effectively with both customers and colleagues. • Work within Service Level Agreements (SLAs) to meet deadlines. • Use business acumen to balance customer needs with business goals. • Demonstrate excellent office skills, including IT literacy, time management, and organization. • Collaborate with team members to maintain high service standards • Previous experience in a customer service or support role. • Strong Microsoft Office skills. • Proven ability to build and maintain customer relationships. • Exceptional verbal and written communication skills. • Ability to work both independently and as part of a team. • Quick to learn in-house systems. • Strong multitasking and problem-solving abilities. • Ability to work well under pressure and meet deadlines. • High standards of work ethic and attention to detail. GBP £0.01 - GBP £0.01 /Yr.