Manchester University NHS Foundation Trust
To assist the resourcing team in ensuring the smooth day-to-day running of operation and service, and to promote the image and reputation of the Trust.
The post-holder will be expected to exercise initiative in a high-profile and busy environment. The post-holder will need to demonstrate the ability to liaise effectively and confidently with people at all levels and recognise the importance of confidentiality and sensitive issues.
Main duties of the job
* Answering the telephone and dealing with enquiries in accordance with instruction, relaying any queries and messages.
* Receive and distribute post.
* Scanning of documents.
* Data entry into Trac, NHS Jobs, and Microsoft packages.
* Support the review of existing administrative processes and procedures, contributing ideas for development with the team implementing changes as agreed.
* Develop personal knowledge of relevant administrative and organisational policies and procedures.
* Process all forms of mail (including faxes and emails), opening, distributing, and undertaking the necessary action as appropriate.
* Promote a customer-led service and act as first point of contact for interdepartmental/departmental and external contacts.
* Deal with telephone, in-person, and electronic queries and where appropriate channel them to the relevant member of staff.
About us
MFT is one of the largest NHS Trusts in England with a turnover of £2.6bn and is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health and social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals and community services from across Manchester, Trafford, and beyond, we champion collaborative working and transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient and staff experience, operational effectiveness and driving research and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre and Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. We're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and well-being and shaping the future of our organisation together.
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description and Person Specification attachments under the Supporting Documents heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
We're looking forward to hearing from you!
Person Specification
Skills
* Working knowledge of Microsoft applications including Word, Excel, Outlook, and the internet.
* Ability to work across different computer operating systems for input of data.
* Excellent written and verbal communication skills.
Qualifications
* Educated to GCSE standard or equivalent qualification.
Experience
* Experience of working in a customer-focused environment.
* Ability to deliver results and meet deadlines with minimal supervision.
* Ability to work on own initiative.
Employer name
Manchester University NHS Foundation Trust
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