Senior Fitness Instructor - Birchwood Park Golf Club - Wilmington, Dartford POSITION: Senior Fitness Instructor RESPONSIBLE TO : Health & Fitness Manager/Assistant Health & Fitness Manager MAIN DUTIES: The delivery of excellent services at all timers to ensure customer satisfaction and maximise membership retention. To provide day-to-day management and assist in the overall management of the health & fitness facilities. The Assistant Manager will deputise in the absence of the Fitness Manger with the smooth functioning of all aspects of the health & fitness facilities. Ensure health and safety policies and procedures are followed; all whilst promoting the highest levels of customer service and staff engagement. Responsibilities of this role will include (but are not limited to): Contribute and help deliver our company values to the high standards. Ensure the presentation, cleanliness and hygiene of the club is maintained to a high standard at all times. Record all cleaning and hygiene undertaken. To help lead and deliver the operational excellence of the fitness club. Opening and securely closing the club depending on shift. Completing daily checks when on shift as per the normal operating procedures as well as ensuring the team are completing these to a high standard. Daily monitoring of gym equipment and the facilities, monitoring and recording cleanliness of the equipment and reporting any damage or faults and then take appropriate action to rectify damage and faulty equipment. Be involved and support the studio co-ordinator, swimming co-ordinator, lifeguards and cleaning team in the day to day running of the facilities. Keep ESP updated with customer bookings, rota, and class activities. Monitoring of the pool standards by completing plant room checks, testing the quality of the water, backwashing and chemical refilling following the Pool Operation guidelines. Completing regular checks of the pool, spa area and changing facilities and its users making sure our company policies are being adhered to at all times. Take an active role in helping to develop instructor and personal training standards and making sure these standards are adhered to at the highest level. Take the lead in developing new ideas to promote members motivation and retention Recording and tracking trends within the fitness industry and passing these onto the fitness team and members. Conducting individual and group inductions/classes for members. Conduct Personal training sessions for members Administer first aid, assist in pool rescues and apply resuscitation as necessary. Demonstrate commitment to your continuous personal and professional development. Comply with BGL personnel policies and procedures and health & safety procedures including the Normal Operating Procedures and Emergency Action Plan. To undertake any further duties requested by the management. WORKING CONDITIONS: Working full time hours, (40 hours per week minimum), you will need to be flexible and adaptable, with the availability to work a varied rotation of shifts, which will include early mornings, evenings, weekends and public holidays. OUR VALUES: We expect all our staff to strive to: Maintain open and honest communication with our customers, both internal and external, at all times. Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society. Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting local wildlife. Support each other in everything we do, recognised and develop each individual potential. Take complete ownership of their own actions and have pride in what they do. Deliver to our customer’s consistent high levels of service, quality and values in everything we do. Look for alternatives to what we do seeking out and exploiting natural resources