A-SAFE is the long-established market leader in innovative industrial safety solutions. We help create the world’s safest and most advanced and efficient workplaces. As the pioneer of the first industrial strength polymer safety barrier, we have revolutionised workplace safety standards and continue to lead with our cutting-edge products and technologies.
We build close long-standing relationships with some of the world's biggest brands and busiest industrial facilities. Our global presence spans the Americas, EMEA and APAC, with 16 sales locations and a team of 500 customer-facing colleagues. Our extensive network reflects our deep understanding of diverse market needs and our ability to respond effectively to various customer requirements. We pride ourselves on our collaborative relationships at various levels of our customers' businesses, fostering long-term partnerships.
Our commitment to innovation is evident in our technology offering, including next-generation Industrial IoT solutions. Our early success is evident, with >20,000 edge devices already deployed with customers globally. To facilitate rapid acceleration at scale we have identified the need for resource to meet the specific needs of a hybrid (hardware and software) as-a-Service sales model.
Are you skilled at nurturing long-term customer relationships, driving product adoption and usage, and ensuring customer satisfaction in a varied networking environment? We're looking for a Customer Success Manager with a talent for connecting across diverse stakeholder groups, maximising retention, and unlocking growth opportunities.
As a Technology Customer Success Manager at A-SAFE, your primary responsibility is to support ongoing customer relationships. You will work closely with service users to ensure they are onboarded and gain the full value out of A-SAFE’s service provided, supporting the customer through any service updates and changes.
Join us in our mission to save lives, reduce accidents and safeguard operations and be a part of a company where your talent can truly make a difference.
Responsibilities:
* Retain and nurture customer relationships providing post-sale support ensuring success with products and services.
* Work with account managers and onboarding teams to introduce services and prepare customers for interaction with our platforms and technologies.
* Continuously monitor services ensuring they meet the customer’s changing needs. You will be targeted on customer usage of the services.
* Collaborate with customers and delivery teams to manage changes to services.
* Conduct monthly business reviews for customer sites.
* Analyse service data, offering insight into service performance and business impact.
* Gather product feedback and hear the voice of the customer, involving Account Managers for any up-selling or cross-selling opportunity, and technical services teams for any service-related issues.
* Establish and maintain the correct level of engagement.
* Ensure all internal systems (CRM & ERP) and databases are updated timely and accurately.
* Actively participate in internal and external meetings where attendance is required.
Must have:
* Proven experience in developing relationships with customers.
* Understanding of customer relationship management in as-a-Service B2B environment or better, experience with Hardware & Software as-a-service environments.
* Experience with CRM and Customer Data platforms.
* Proficiency with Microsoft 365 products.
* Ability to leverage data to understand customer performance.
Could have:
* Experience of industrial safety or related engineering fields.
* Experience of Industrial IoT solutions.
Our values are at the core of everything we do:
* We are Pioneers.
* We are in it Together.
* We do the Right Thing.
This is a great opportunity to join us at a time of rapid growth.
We offer a fast-paced, energetic and creative environment, working with the latest technologies.
We have a great track record of developing talent, offering ongoing training, professional study support and career opportunities.
To apply for this role please send an up-to-date CV to recruitment@asafe.com.
NO AGENCIES PLEASE. We do not accept speculative agency CVs. Any CV received by us will be treated as a gift and not eligible for an agency fee.
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