Service Desk Technician - Hertfordshire - Hybrid - £30k
Overview:
Our client, a leading construction and engineering organisation are looking to hire a Service Desk Technician to join their expanding UK team. The business is well known for delivering large-scale projects across Europe, North America, and other regions, contributing to the development of both private and public sectors. As the Service Desk Technician you will provide first-line support, troubleshoot issues, and escalate unresolved cases to higher-level technicians when necessary. The ideal candidate will be a problem solver with strong communication skills and a commitment to providing excellent customer service.
Role & Responsibilities:
1. Provide timely and accurate front-line support via phone, email, chat, or in-person requests
2. Investigate hardware and software issues, including operating systems, network connections, applications, and peripherals
3. Identify the root causes of issues, implement fixes, and provide clear instructions to users
4. Log and track all support interactions in the service desk ticketing system, ensuring issues are resolved efficiently and effectively
5. Install and configure authorised software and applications as required by users
6. Maintain and update technical documentation, including troubleshooting steps, known issues, and solutions
7. Provide basic technical tra...