Job summary Salary Available Upon Request 20 to 30 hours a week Plas Menai Health Centre have a vacancy for a part time Care Navigator. Our Care Navigation roles are varied and interesting, all applicants should be self-motivated and dedicated to providing excellent customer service. The successful candidate would be someone who enjoys working in a fast-paced environment who can provide compassion and support to our patients. Excellent communication and team working skills are essential. If you think this sounds like you, please apply. Main duties of the job Process appointment requests for today/future appointments from patients by telephone via Accurx Processing repeat prescription request in accordance with practice guidelines Dealing with patients queries Completing tasks Communicating with Pharmacies and other outside agencies Liaising with Drs/nurses were necessary Answer desk /phone Emails - action/distribute Raise blood forms About us Our team ethos embraces comprehensive generalist care in the community. We place great effort in making General Practice accessible again. This includes using a digital platform (AccuRx) as a flexible interactive way of connecting patients and staff. Our ethos also includes the community in strategic decision making. We have a strong clinical team of 2 GP partners, 5 salaried GPs, alongside a varied Multidisciplinary team. We are the only practice in North Wales to employ our own Physiotherapist and Physicians Associate to complement our expanding team. We embrace new ideas and concepts from creating multi-disciplinary teams to Digital Triage. We have a strong team of clinicians and administration staff who care about General Practice within our community. We have weekly clinical meetings where all team members discuss what matters. We are a teaching practice including medical, nursing and GP trainees We are an active research practice, with strong links to Bangor and Cardiff University, The University of Liverpool and Imperial College London, and opportunities to participate in research projects. Date posted 30 October 2024 Pay scheme Other Salary Depending on experience Salary Available Upon Request Contract Permanent Working pattern Part-time, Flexible working Reference number M0044-24-0328 Job locations Plas Menai Surgery Penmaenmawr Road Llanfairfechan Gwynedd LL33 0PE Job description Job responsibilities Process appointment requests for today/future appointments from patients by telephone via Accurx Processing repeat prescription request in accordance with practice guidelines Dealing with enquiries, making new and follow-up appointments and generally advising patients on non-clinical matters Communicating with Pharmacies and other outside agencies Liaising with Drs/Nurses were necessary Amend and cancel patient appointments in line with practice appointments procedures Answering telephone calls, taking messages, ensuring all are actioned / redirected / documented Responding to requests or queries for support as they arise in an appropriate and timely manner Photocopying Tasks, Answer desk /phone Emails - action/distribute Raise blood forms Be able to cover all reception positions as necessary Have working knowledge of telephone system Team work Job description Job responsibilities Process appointment requests for today/future appointments from patients by telephone via Accurx Processing repeat prescription request in accordance with practice guidelines Dealing with enquiries, making new and follow-up appointments and generally advising patients on non-clinical matters Communicating with Pharmacies and other outside agencies Liaising with Drs/Nurses were necessary Amend and cancel patient appointments in line with practice appointments procedures Answering telephone calls, taking messages, ensuring all are actioned / redirected / documented Responding to requests or queries for support as they arise in an appropriate and timely manner Photocopying Tasks, Answer desk /phone Emails - action/distribute Raise blood forms Be able to cover all reception positions as necessary Have working knowledge of telephone system Team work Person Specification Qualifications Essential GCSE grade A to C in English and Maths Desirable Amspar Level 3 Experience Essential Experience of working within a primary care setting or healthcare setting. Experience of dealing with highly confidential matters Desirable Substantial experience in Primary Care Substantial experience of working in a GP Practice Knowledge and Skills Essential Must have excellent telephone and communication skills. Ability to multitask. Must be computer literate Desirable Experience of working within primary care EMIS trained desirable but not essential (training provided) Person Specification Qualifications Essential GCSE grade A to C in English and Maths Desirable Amspar Level 3 Experience Essential Experience of working within a primary care setting or healthcare setting. Experience of dealing with highly confidential matters Desirable Substantial experience in Primary Care Substantial experience of working in a GP Practice Knowledge and Skills Essential Must have excellent telephone and communication skills. Ability to multitask. Must be computer literate Desirable Experience of working within primary care EMIS trained desirable but not essential (training provided) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name GP Practice in Wales Address Plas Menai Surgery Penmaenmawr Road Llanfairfechan Gwynedd LL33 0PE Employer's website https://gpwales.co.uk (Opens in a new tab)