Customer Success Advisor required in Northampton
£30,000 basic + OTE of £10,000
Monday to Friday only
Our client, an expanding Automotive provider is seeking a personable and customer centric Customer Success Advisor (CSA) to join their family-run centre today.
Your main responsibility will be delivering a positive customer journey. You’ll be engaging with business owners in a friendly manner and handle each query with expert care and efficiency. There will also be opportunity to earn yourself additional salary through upselling and customer efficiency.
Your responsibilities:
* Answering inbound calls to and answering queries and requests
* Assisting business owners maximizing their system
* Assisting existing customers with account queries such as renewal requests and other administrative tasks
* Pitching further products and upsales to existing customers
* Liaising with multiple internal teams to further develop client relations and support
The successful candidate will have:
* A personable personality and make sure each interaction with clients is proactive and leaves no stonr unturned
* Great time management and multitasking skills to be able to adapt to our customer’s needs
* To be a self-starter taking ownership of your customers, whilst collaborating with your team to reach group targets
* Excellent verbal and written communication skills and a professional manner
* The ability ...