LV=GI have a new opportunity for a Single Vehicle Claims Crime Prevention Consultant working hybrid from our office in Ipswich.
Role Description
1. Understanding of the different types of fraud scenarios and determining appropriate investigations to resolve suspicions of fraudulent activity.
2. Negotiate effectively with Customers to conclude settlement if appropriate.
3. To demonstrate excellent communication skills both over the telephone and face to face at all levels.
4. To update and maintain the case management system database and any other fraud software applications as directed.
5. To manage all complaints and to be responsible for maintaining contact with our customer through the complaint procedure, including keeping the complaints database up to date.
6. To be aware of and be able to demonstrate an understanding of claims and underwriting processes used across LV= Operations.
7. To understand and adhere to all TCF principles.
8. To identify and highlight specific fraud trends.
9. To help raise awareness across the business of fraud through the sharing of trends and case studies via appropriate channels.
Essential Skills
* To demonstrate a basic understanding of claims processes/procedures used across LV= Operations.
* To have a basic understanding of investigation principles.
* A basic understanding of insurance case law relating to fraud.
* To have a basic understanding of principles of insurance, money laundering and POCA.
* To have a working knowledge of the Data Protection Act/GDPR.
* Basic knowledge of Insurance Fraud Register, Paid Away and SAR.
What we can offer you
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from, so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider LV=GI Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
* 26 days' holiday.
* A competitive pension for which LV= will pay twice the amount you pay, up to 14%.
* An annual bonus scheme based on company and personal performance.
* A flexible benefits package (e.g., discounted retail vouchers, great value dental insurance).
* ElectriX EV salary sacrifice scheme.
* A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.
Our Ways of Working
Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
We are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Diversity & Inclusion
At LV=GI we value diversity and inclusion, demonstrated by our numerous accreditations; EDGE certified for gender inclusion, Women in Finance Charter, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.
We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Offer an Interview Scheme - As a Disability Confident employer, we will offer an interview to candidates with disabilities who meet the essential criteria for the role. To apply under the Offer an Interview scheme, please let us know when you apply by contacting our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
Hr-recruitment@allianz.co.uk
resourcingGI@allianz.co.uk
LV= General Insurance | Part of Allianz
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