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Company Description
We have a fantastic opportunity for a Service Delivery Manager to join us here at Securitas.
Provision of organisational, co-ordinator and administrative support to the Global Security EMEA Operations, the role will contribute towards the success and effectiveness of the Global Security Operations team through responsibilities/participation in initiatives that support developments and improvement within the EMEA Region.
Salary up to £40,000.00 per annum
Working Monday - Friday 37.5 hours per week
The position will be hybrid working.
Responsibilities
* Facilitating the timely and accurate processing of security invoices via the client's invoicing tool.
* Assistance with the annual pricing and contracting process.
* Review and audit security invoices to ensure invoices are raised for chargeable costs accurately and promptly to minimise the need for Credit Notes.
* Ensure all operational data is updated so the information on the relevant Power Bi Dashboard is correct.
* Ensure all Assignment Instructions / Risk Assessments and site documentation is current and in date and fully understood by deployed employees.
* Ensure relevant company Key Performance Indicator targets are met on an on-going basis.
* Assist in publishing monthly communications and to actively encourage staff participation.
* Ensure all security audits are completed on a regular basis and documentation is retained on file.
* Coordinate appointments, schedules and manages the teams calendars.
* Transcribe and distribute meeting minutes.
* Coordinate and schedule travel arrangements.
* Monitoring the progress of ongoing projects.
* Coordinate team activities and operations.
Any other duties as directed by the EMEA Operations Management Team.
Job Description
* Manages self and others.
* Ability to provide positive direction and motivate performance.
* Strong customer service and service delivery orientation and experience.
* Experience of people focused management.
* Ability to interact effectively at various levels and across diverse cultures.
* Ability to be an effective leader and member of project teams.
* Ability to take initiative and achieve results.
* Informed decision-making skills.
* Analytical abilities.
* Clear communication skills.
* Exceptional attention to detail.
* Good interpersonal skills.
* Strong organisational skills.
* Advanced computer skills with an aptitude to learn new systems and procedures.
* Drives operational excellence.
* Strategic thinking with good business acumen.
* Possess good relationship building
* Full knowledge of Microsoft Tools.
Qualifications
Essential
* Legal right to work in the UK.
* Must be able to successfully participate in the Company's pre-employment 5-year history screening process, including drug screen and background checks.
* Right to work in the UK.
* Must have the ability to speak, read, and write English fluently.
* Must have a basic level of education.
* Able to travel to Reading / London once a week.
* Must have a reliable means of transportation.
* Valid UK driving license.
Additional/desirable:
* Previous experience of portfolio management.
* Previous experience of Risk and Life Management.
* Experience developing internal systems.
Ready to take the next step? Click 'I'm Interested' to submit your CV. Questions? Reach out anytime at Recruitmentenquiries@Securitas.uk.com.
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