Debt Advice Worker (Trainee/Advisor/Supervisor)
Location: St. Pauls Advice Centre, Bristol
Salary: Competitive, dependent on experience
Contract Type: Full-time, Permanent
Start Date: As soon as possible
About Us
At St. Pauls Advice Centre, we’ve been providing vital advice and support to individuals and families in Ashley and East Bristol for over 50 years. Our mission is to empower residents by offering expert guidance on issues such as debt, immigration, and benefits. We are committed to ensuring everyone has access to the help they need, regardless of background, and we’re passionate about making a positive impact in our community.
The Role
We are looking for a dedicated and compassionate person to join our team and support people struggling with debt. We are happy to appoint a Debt Trainee Advisor, but if you are someone with more experience and qualifications, we would also consider appointing someone as either a Debt Advisor, or a Debt Supervisor.
As part of our diverse staff and volunteers, you’ll work alongside experienced advisors, assisting clients with managing their finances, providing expert advice, and helping them find solutions to their financial challenges.
In this role, you will:
1. Support clients facing debt issues by providing advice, guidance, and practical solutions.
2. Assist with casework, including helping clients understand their financial options and signposting them to relevant services.
3. Develop a thorough understanding of debt management, insolvency procedures, and financial support services.
4. Learn to handle debt-related queries, assisting clients with budgeting, repayment plans, and understanding their rights.
5. Keep up to date with changes in debt management laws and policies.
6. Work towards achieving relevant accreditation in debt advice (training and support will be provided).
About You
We are looking for someone who:
1. Is passionate about social justice and helping individuals overcome financial challenges.
2. Has strong communication skills, with the ability to explain complex information in a clear and empathetic manner.
3. Is highly organised, detail-oriented, and proactive in problem-solving.
4. Has a keen interest in debt advice or personal finance (previous experience is a plus but not essential for the Debt Trainee role).
5. Can work independently and as part of a collaborative team in a fast-paced environment.
6. Is committed to ongoing professional development and learning.
What We Offer
1. Comprehensive training and support to develop your debt advice skills.
2. Opportunities to work towards relevant industry qualifications.
3. A supportive, inclusive, and welcoming workplace culture.
4. Opportunities for professional growth and career progression.
5. The chance to make a real difference in the lives of people struggling with debt and financial hardship.
How to Apply
Before applying, please read the following documents:
1. Job description
2. Person specification
3. Right to work information
4. Guidance on completing PDF application forms
To apply, please complete all three of the following forms:
1. Personal information form
2. Competency application form
3. Equal opportunities monitoring form
If you would like to discuss the role, or your suitability, then please also contact us by email at the same address.
Applications must be received by 10:00 am on Monday 10th March.
Shortlisting will be on Tuesday 11th March and interviews on Thursday 20th March.
At St. Pauls Advice Centre, we value diversity and encourage applications from all backgrounds, including Disabled, Black, Asian, and other racially minoritised candidates, as well as LGBTQ+ individuals.
Join us and help empower people to take control of their financial future!
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1. Salary: £27,711 (NJC 12) to £36,124 (NJC 26) depending on post, qualifications and experience.
2. Working hours: 35 hours per week
3. Permanent contract.
4. Annual Leave: 30 days per year (pro rata)
5. Extra 3 days annual leave between Christmas & New Year
6. Pension Scheme: 5% employers’ contribution
7. Opportunities for some home working
8. Employee Assistance Programme
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