Customer Analyst Salary: c. £27,000 per annum Hours: Full time - 35 hours Contract: Permanent Location: Hybrid Working (Head Office, West Bromwich) The West Brom are looking to recruit aCustomer Analyston a permanentcontract. You willsupport the Information Management team by providing detailed analysis and insight of the Societys products, customers, campaigns and complaints. To maintain models used by the team and maintain all customer prompts, mailing files and direct marketing campaigns. Key Responsibilities: Produce and maintain models used by the Information Management team. Identify trends and patterns within product, customer, campaigns or complaint data and provide answers to ad-hoc information requests. Maintain the weekly customer prompt process, making and implementing recommendations for improvements as required to existing and new campaigns and prompts. Produce customer mailing files as required. Maintain and develop the various customer profiles as required by the Society, ensuring they add insight, value, show trends and changes over time in the customer base. Produce customer complaint reports within the agreed time scales, ensuring external complaint reporting is completed on time. Plan workloads to ensure timely delivery of month end work, ad-hoc work and major project work. The role holder is the customers primary contact for all major work carried out. This includes being the first point of contact for explaining and clarifying output, answering queries and presenting findings. Skills and Experience Required: Highly numerate and analytical. Experience in data processing or reporting related work with a high degree of attention to detail and accuracy. Moderate to advanced knowledge of Microsoft Excel, Power Bi or similar software, with capability of manipulating data using a wide range of formulae and functions. Previous exposure to specialist data mining tools and relational databases (i.e. SPSS, Business Objects or equivalent). Application of specialist knowledge to ongoing data analysis with ability to work effectively unsupervised. Ability to provide detailed information and interpretation of Society data at account or customer level. Proactive professional with good business acumen who will initiate new ideas within their own projects. What's in it for you? We wholeheartedly believe that our people are our greatest asset, thats why in addition to your salary you will be rewarded with a wide range of other benefits: Generous annual leave starting at 25 days 8 bank holidays, (pro rata) Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%) Social club membership dozens of discounts available for a wide variety of family days out and events Performance related pay scheme Corporate health plan with the option to include family members Discounted travel cards Life assurance provided by the Society at 4 times your salary When we say our people are the West Broms biggest asset that doesnt mean just viewing them as employees. We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them. We operate flexible/hybrid working at our Head Office, our Recruitment team will be happy to share further details of this with you if you are interested in applying for a role. Why choose the West Brom? At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Broms biggest asset that doesnt mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work. The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email. Check out our careers page to find out more about our culture, values and benefits. If you share our values and our enthusiasm, then you will find a home at the West Brom. Do it today and click apply Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. the West Brom is a trading name of West Bromwich Building Society.