Job Description
About us
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155-bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
Reporting to the Membership Manager, we are seeking a highly motivated Membership Sales Advisor to join our Membership Sales team. This role is ideal for someone who is passionate about fitness and well-being, enjoys engaging with people, and thrives in a target-driven environment. You will play a key role in growing our membership base by delivering outstanding customer service, building strong relationships, and driving new sales.
What's in it for you?
* Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
* Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
* Employee Assistance Programme (access for your family also)
* Online Benefits Portal
* Fully-funded Apprenticeships
* Free lunch and free parking
* Staff social events/parties/awards
* Cycle to Work Scheme
Key Responsibilities
* Proactively generate new membership leads through outreach, networking, and referrals.
* Conduct engaging tours of the club, showcasing our premium facilities and lifestyle benefits.
* Build rapport with prospective members, understanding their needs; recommending suitable membership options.
* Achieve and exceed monthly sales targets, contributing to overall business growth.
* Follow up with potential members via phone, email, and in-person meetings to convert enquiries into sales.
* Assist in organising and attending promotional events to attract new members.
* Maintain accurate records of leads, conversions, and feedback using CRM systems.
* Provide exceptional customer service to both prospective and existing members, ensuring a positive experience at every touchpoint.
* Work closely with the Membership and Marketing teams to develop creative strategies to drive new sales.
What were looking for
* Previous experience in a sales or customer-facing role (preferably in the fitness, leisure, or hospitality industry).
* A proactive and results-driven mindset with a passion for achieving targets.
* Excellent communication and interpersonal skills with a natural ability to engage and inspire potential members.
* Strong organisational skills and the ability to manage multiple leads effectively.
* A confident and persuasive approach to selling, with a focus on consultative sales techniques.
* Ability to work flexible hours, including evenings and weekends, to support membership growth initiatives.
Hours
40 hours per week including weekends and bank holidays.
The Lensbury Club Londons Riverside Resort
The Lensburys exclusive leisure club, hotel and conference centre sits in extensive grounds on the banks of the Thames in Teddington, south west London.
Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant.
Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensburys facilities, enhanced by the location and beautiful surroundings.
For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. Its an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days.
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