About The Role
To maintain an ongoing relationship with selected customers and sales staff.
Role: Customer Operations Manager
Location: Inverness
The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
* Leadership, management, and development of team on site
* Complete ownership of the customer relationship
* Driving the highest standards of Health & Safety, the team and best practice across the ERIKS site.
* Responsibility for driving the success of the site, including P&L
* Responsible for driving the success of site KPI's
* Continuous Improvement initiatives relating to the stores and associated processes
* People Management and Leadership
* Problem solving
* Customer focus
* Communication
* Drive effective ordering of stock items and planning for maintenance breaks client system and EoS.
* Being both an escalation and initial point of contact for the customer
* Responding to client enquiries and requests Non-stock, across multiple vendors.
* Ensure order expediting is up to date
Working Hours
Mon - Fri: 8.00am - 16.30pm
Working Hours: 40
Breaks: 30 mins
About You
You’re driven by the thought of delivering customer service excellence onsite with some of the most recognised names in industry. The idea of autonomy and responsibility to develop business and relationships onsite doesn’t phase you; in fact, you relish the opportunity to develop with ERIKS.
Your Main Skills Will Include
* Organisation
* Problem solving
* Customer focus
* Communication
* Leadership & Management
Your Offer
We offer a very competitive salary and a range of benefits including:
* 25 days plus bank holidays annual holiday entitlement
* Ability to purchase an additional 5 days holiday subject to scheme rules
* Contributory Pension Scheme
* Cycle to Work Scheme
* Life Assurance
* Up to 1 day paid leave to concentrate on your wellbeing
* A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support
* Unlimited mental health support from qualified mental healthcare professionals
* 24/7, unlimited remote GP appointments
* Six 1-2-1 nutritional video consultations per year
* Six 1-2-1 digitally delivered personal training sessions per year
* 360 Wellbeing Score with six 1-2-1 lifestyle coaching sessions per year
* Physiotherapy eight sessions a year shared between you and your partner
* Medical second opinions
* Savings and discounts for weekly costs
* On-demand wellness content, plus our Wellbeing Calendar
* Company Sick Pay from day 1
* Group Income Protection after a period of sickness absence
* Long service recognition
* Free unlimited access to LinkedIn Learning
* Free ERIKS Branded workwear
* Free Eye tests
* ERIKS is an equal opportunities employer
About Us
We’re ERIKS, a leading Specialised Industrial Service Provider, making remarkable a reality every single day. We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make industry work better.
Why ERIKS?
With 170 sites across the UK and Ireland, a supportive environment is never far away. At ERIKS, we’re committed to building a community; it’s the people you work with, the support you receive from your manager, and the technical specialism that is at the core of everything we do.
What are you waiting for? We can’t do it without you!
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
* Administrative and Support Services
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