The role To provide a comprehensive training programme to all members of staff, ensuring a high level of competence throughout SOC, Administration and Customer Care. Identifying training needs of employees, producing, and scheduling a comprehensive training plan for deployment. What you will do Responsible for creation of comprehensive training plan for all SOC, Administration Customer Care employees at SMS, in conjunction with the Training Lead and Training Manager Responsible for delivering training at SMS Responsible for identification of all training requirement Responsible for implementation of employee assessments Responsible for assessing employees competence To assist the departmental managers in production of new modules and amendments to existing modules within the training manuals in conjunction with the departmental managers Carry out all inductions and introduction of new recruits into the workplace and implementation of training for all operational staff as per the quality system Responsible for identifying reporting and implementing proposed changes/additions to the training programme to the departmental managers Responsible for updating and ensuring that all training manuals reflect current working practices and issue Responsible for creation of monthly quizzes on Test Generator by reviewing CSR’s, internal issues and new processes Responsible for implementation of yearly re-fresh Assessments Responsible for implementation of Call and Alarm Evaluations To assist the training team to implement new processes and tasks To assist the training team with the implementation of testing and hyper care of new clients and processes Ad-hoc out of hours training will be required on occasion, time back will be given Travel to Cobra House SOC will be required at times for training, willingness to travel is desirable To carry out any instruction / task issued by the Training Lead / Training Manager (Including holding remote or on-site training sessions with Securitas staff) What you will need Essential 1 years’ experience in an ARC/SOC PSS Frontline CCTV Licence Full UK Driving License Competency in MS Office Desirable Level 3 Award in Education & Training PSA Licence