Neighbourhood / Housing Officer
Salary: £35,700 Pa
Manchester (agile working arrangements in place)
Contract Type: Full Time, 12 month fixed term contract
Hours: 35 hours per week, Monday - Friday
Closing date: 19th February 2025
Interview dates: 25th February 2025
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow.
Our customer corporate objective is, to help customers to achieve and maintain a successful tenancy by providing a home that’s right for them and offer tailored support when and where needed. To do this we will; Create a place based tailored service that provides clarity of responsibility for both colleague and customer, where we do what we say and have a clear focus on outcomes.
Our customer corporate objective is, to help customers to achieve and maintain a successful tenancy by providing a home that’s right for them and offer tailored support when and where needed. To do this we will; Create a place based tailored service that provides clarity of responsibility for both colleague and customer, where we do what we say and have a clear focus on outcomes.
This post will work with all relevant teams to deliver a customer focused Tenancy & Estate Management service within our communities and attain excellent performance standards and outcomes.
We need people who are / have
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Experience of working in a similar role within social housing, who have knowledge of Housing legislation.
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You’ll have experience of dealing with ASB, tenancy & neighbourhood / estate issues.
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It’s also vital to have dealing with members of the public
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Experience dealing with challenging situations and complex lifestyles
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Hold a Housing qualification (such as CIH) or willingness to work towards this
Due to the nature of the role you must have a flexible approach to working hours and hold a valid driving license due to the travel involved in the role.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
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