Income Officer - Credit Controller (Birmingham)
Job Title: Income Officer - Credit Controller
Location: Birmingham
Job Type: Temporary
Hours: Full Time 37.5 hours per week.
Job Rate: Negotiable
Responsible To: Income Management Manager
Department: Homes and Communities
Job Purpose: To ensure Trident Group maximises its income through the effective collection of rent, service charges and other income owed to it by customers working supportively and proactively with the aim to sustain tenancies.
Key Results Areas:
* Monitor all rent accounts regularly and provide a customer-focused service to Trident customers, ensuring they are aware of their responsibility to pay their rent on time.
* Carry out home visits or virtual face-to-face contact in connection with income recovery or arrears prevention.
* Coordinate a response to the Government’s Welfare Reform agenda in collaboration with the Income Management Manager and relevant officers.
* Liaise with Housing Benefit departments and the Department of Work and Pensions to encourage prompt and accurate payment of claims.
* Investigate and pass for payment Housing Benefit overpayment requests.
* Attend Housing Benefit and Court user group meetings as directed by the Team Manager.
* Work in partnership with external agencies to ensure responsive service delivery and maximise income recovery.
* Assist in the development of computerised monitoring, processing, and data collection.
* Keep abreast of current legislation, regulatory requirements, and best practices.
* Carry out other duties consistent with the responsibilities of the post, as directed by the Income Manager and Head of Housing and Support.
Key Requirements:
* Maximisation of Income Collection.
* Reduce current and prevent former tenant arrears.
* Consistent and timely review of Key Performance Indicators, targets, and benchmarks.
* Create a supportive and participative environment within the team and cross-functionally.
* Regular contact with key internal and external customers.
* Attend team meetings and/or meetings necessary for the fulfilment of the role.
* Promote, develop and monitor the requirements of Equality and Diversity.
* Maintain all aspects of confidentiality in accordance with GDPR.
Person Specification:
* Experience: 2-3 years of working in a social housing environment and income recovery.
* Education: 5 GCSEs or equivalent, including maths and English, or other relevant professional qualifications.
Knowledge & Skills:
* Good understanding of social housing issues.
* Demonstrable knowledge of best practices in income management and debt collection.
* Demonstrable knowledge of Housing and Welfare Benefits.
* Computer literate with an understanding of spreadsheets and various software packages.
* Working knowledge of legislation and regulatory requirements relevant to the department.
* Understanding of health and safety responsibilities, including lone working.
* Clean driving licence with access to a vehicle.
Competencies:
* Ability to work autonomously and as part of a team.
* Strong interpersonal and communication skills.
* Ability to be accurate and methodical.
* Strong coaching and mentoring skills.
Please Apply below or call us on 0121 270 8878 between 09:00-17:00 Monday to Friday. Email us at team.admin@medicopartners.com for assistance with this job.
Seniority Level: Mid-Senior Level
Employment Type: Temporary
Job Function: Finance and Sales
Industries: Human Resources Services
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