Job summary We have an exciting opportunity for a developing Administrator to support the Halton Recovery Team. The successful candidate will have good organisation and people skills, be computer literate and havethe ability to work with limited supervision. The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. Main duties of the job Daily retrieval of referrals received, opening, and uploading to Rio. Attending daily MDT meeting with clinical team to review referrals, recording of minutes and action plan. Booking of appointments and diary management for Clinical team. Sending appointment letters in a timely manner. Telephone calls to and from service users and outside agencies. Close working relationship with various internal teams and any other outside agencies. Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion. Daily maintenance of email inbox Attending monthly business meetings to record minutes and disseminate to team. Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director. Supporting Office Manager with required information in relation to the referrals received. Attending any ad-hoc meetings in relation to the team. Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative. About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Date posted 06 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 350-MHC6840014-A Job locations The Brooker Centre Hospital Way Runcorn WA7 2DA Job description Job responsibilities Provide an administrative, secretarial and clerical service to support the Team members,ensuring that letters, memos, reports are accurately produced within agreed timescales,data is input to required standards, and an effective filing and retrieval system ismaintained. Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuringaccurate information is communicated as and when required, includingreception/switchboard duties dealing with enquiries from clients and the public. Responsibility for the processing of incoming and outgoing mail, including prioritising,sorting and action as necessary Responsibility for arranging clinics, booking appointments and associated data entryincluding the retrieval and maintenance of patient records. Responsibility for the maintenance of client database including the collection ofstatistics. Arranging, when required, meetings and taking minutes, ensuring accurate transcriptionand distribution. Ensuring the maintenance of the referral pathway process following Service proceduresincluding liaison with other agencies. Responsibility for petty cash being an authorised signatory for same. To support the completion of Staff Variation Lists and payroll documentation, includingmedical certificates, as directed by the Team Manager, ensuring documentation isaccurate and completed within designated timescales and forwarded to the PayrollDepartment. Calculation of annual leave and the recording of staff absence as directed by the TeamManager in accordance with Inter-Agency Policies. Ensure appropriate records are maintained as directed by Line Manager. Contribute to the ordering of stationery supplies and associated procedures Participate in the provision of cover and support to colleagues as required. Participate in the local induction process for new staff. Participate in serious untoward incident investigations/reviews as required. Support individual's equality, diversity and rights. Participate in patient and public involvement activities. Contribute towards service improvement initiatives to enhance quality of patient care. Provide information and support to service users/carers as appropriate. Contribute to the continued improvement and quality of the Administrative Support Service. Recognise and respond appropriately to urgent and emergency situations. Contribute to the effective and efficient use of resources. Understand and adhere to Trust policies, procedures and guidelines. Report any concern regarding patient care to line manager. To undertake any other delegated duties as appropriate and commensurate with thepost. Job description Job responsibilities Provide an administrative, secretarial and clerical service to support the Team members,ensuring that letters, memos, reports are accurately produced within agreed timescales,data is input to required standards, and an effective filing and retrieval system ismaintained. Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuringaccurate information is communicated as and when required, includingreception/switchboard duties dealing with enquiries from clients and the public. Responsibility for the processing of incoming and outgoing mail, including prioritising,sorting and action as necessary Responsibility for arranging clinics, booking appointments and associated data entryincluding the retrieval and maintenance of patient records. Responsibility for the maintenance of client database including the collection ofstatistics. Arranging, when required, meetings and taking minutes, ensuring accurate transcriptionand distribution. Ensuring the maintenance of the referral pathway process following Service proceduresincluding liaison with other agencies. Responsibility for petty cash being an authorised signatory for same. To support the completion of Staff Variation Lists and payroll documentation, includingmedical certificates, as directed by the Team Manager, ensuring documentation isaccurate and completed within designated timescales and forwarded to the PayrollDepartment. Calculation of annual leave and the recording of staff absence as directed by the TeamManager in accordance with Inter-Agency Policies. Ensure appropriate records are maintained as directed by Line Manager. Contribute to the ordering of stationery supplies and associated procedures Participate in the provision of cover and support to colleagues as required. Participate in the local induction process for new staff. Participate in serious untoward incident investigations/reviews as required. Support individual's equality, diversity and rights. Participate in patient and public involvement activities. Contribute towards service improvement initiatives to enhance quality of patient care. Provide information and support to service users/carers as appropriate. Contribute to the continued improvement and quality of the Administrative Support Service. Recognise and respond appropriately to urgent and emergency situations. Contribute to the effective and efficient use of resources. Understand and adhere to Trust policies, procedures and guidelines. Report any concern regarding patient care to line manager. To undertake any other delegated duties as appropriate and commensurate with thepost. Person Specification Qualifications Essential Typing/WP RSAIII or equivalent or demonstrable experience Desirable GCSE Grade A-C English or equivalent ECDL NVQ3 Business Administration KNOWLEDGE/EXPERIENCE Essential Experience of working in an office environment Arranging meetings and taking minutes Extensive knowledge of office procedures Knowledge of Microsoft Office e.g. Outlook, PowerPoint, Excel Desirable Audio Typing experience Experience of working within the NHS or related healthcare experience Experience of dealing with members of the public Awareness of Recovery Model Awareness of children/vulnerable adults guidelines VALUES Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented SKILLS Essential Good verbal and written communication skills. Good interpersonal and organisational skills Ability to work as member of a team Ability to develop, operate and maintain filing systems both manual and electronic Ability to develop effective interpersonal relationships with colleagues in the health care setting Ability to communicate effectively in a variety of settings Able to deal with sensitive issues with tact and diplomacy Able to present factual information and refer questions to others where appropriate Ability to prioritise own workload and work to defined timescales Ability to work on own initiative Person Specification Qualifications Essential Typing/WP RSAIII or equivalent or demonstrable experience Desirable GCSE Grade A-C English or equivalent ECDL NVQ3 Business Administration KNOWLEDGE/EXPERIENCE Essential Experience of working in an office environment Arranging meetings and taking minutes Extensive knowledge of office procedures Knowledge of Microsoft Office e.g. Outlook, PowerPoint, Excel Desirable Audio Typing experience Experience of working within the NHS or related healthcare experience Experience of dealing with members of the public Awareness of Recovery Model Awareness of children/vulnerable adults guidelines VALUES Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented SKILLS Essential Good verbal and written communication skills. Good interpersonal and organisational skills Ability to work as member of a team Ability to develop, operate and maintain filing systems both manual and electronic Ability to develop effective interpersonal relationships with colleagues in the health care setting Ability to communicate effectively in a variety of settings Able to deal with sensitive issues with tact and diplomacy Able to present factual information and refer questions to others where appropriate Ability to prioritise own workload and work to defined timescales Ability to work on own initiative Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey Care NHS Foundation Trust Address The Brooker Centre Hospital Way Runcorn WA7 2DA Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)