Job Description
Business Unit: Customer Experience
Salary Range: £24,000 - £36,000 per annum DOE + red hot benefits
Location: UK Hybrid - (Glasgow or Newcastle)
Live for progression with more ‘pop’. Live a life more Virgin.
Our Team
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Our purpose is to provide support services across all of Customer Services and Customer Operations, across multi channels, both inhouse and with outsourced partners. We are responsible for ensuring colleagues work to the plan, & are scheduled in line with customer demand, working time regulation & in line with VM principles. We are accountable for managing performance on the day and within a 2-week outlook. We ensure colleagues have adequate development\coaching\team time built into schedules and we optimise performance on a daily basis, ensuring on the day absence is factored into the plan. We provide on the day insight into performance and providing outlook for the day ahead based trends on day so far. We empower colleagues by allowing them to self-serve for annual leave, overtime & training where possible. Empowered & happy colleagues provide enhanced customer service.
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What you’ll be doing
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1. Engaging with stakeholders to build strong working relationships.
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2. Participati...