South Tyneside and Sunderland NHS Foundation Trust
An exciting opportunity has become available in our Nephrology Department. We are looking for an enthusiastic person with a flexible approach to join our Nephrology Administration Team as an Administration Assistant. The successful candidate will support the clinical and secretarial teams ensuring that our patients have a first-class service from the moment they make contact with the service. The post will require some flexibility across the division to support service needs. The successful applicant will possess excellent audio typing skills, supported by an RSA 2 qualification or equivalent qualification or proven admin experience. Level 2 numeracy and literacy skills are essential to the post and MUST be shown in your application; if these qualifications aren't listed in your application, you will not be shortlisted. Please note that there will be an audio typing test as part of the interview process.
Main duties of the job
The successful applicant will be motivated, enthusiastic, and willing to work as part of a team. Experience of audio typing and/or keyboard skills are essential to the role. You will be able to demonstrate excellent organisational skills and be able to communicate effectively and have previous experience in a busy office environment. As part of the role, you will be dealing with telephone/email queries, scanning, postal duties, booking patients in/out of the internal system, and making any follow-up appointments as required. The post is predominantly based at Sunderland; however, you would be expected to cover other areas over both the Sunderland and South Tyneside sites to support service needs. The post is 37.5 hours per week working between the hours of 8.30 am and 5 pm Monday to Friday.
Job responsibilities
* To provide clerical support to the Division of Medicine under the supervision of Renal Secretaries.
* To be responsible for registering attendances and updating patient demographic details in the patient administration system.
* To comply with the Trust's vision, values, and behavioural compact.
* To provide typing support to the Division of Medicine under the supervision of the Renal Secretaries.
Person Specification
Skills & Knowledge
* Ability to prioritise tasks.
* Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
* Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
* Basic skills of empathy and reassurance.
* Basic keyboard skills.
* Ability to use a basic email system and document clearly, using plain English.
* Basic understanding of health and safety requirements in a patient environment.
* General understanding of confidentiality requirements in a health care setting.
* Willing to undertake further training related to the role.
Qualifications
* Maths and English at level 2 or above (GCSE A-C or equivalent).
* NVQ Level 2 qualification or equivalent in any subject.
Experience
* Proven prior experience of working in the NHS.
Employer name
South Tyneside and Sunderland NHS Foundation Trust
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