Summary
Customer Assistant - Café - 15 Hours - Gyle
Permanent Position
Proposed/Example Work Pattern:
Sunday 1000-1800
Saturday 1100-1900
All new Café employees will be expected to attend a 7-day training program within our Regional Café Hub.
Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You'll be a brand ambassador who's ready to recommend and promote our delicious café menu. Through remarkable service, you'll make sure our customers feel truly valued every time they shop with us.
Key Responsibilities:
* Deliver a great shopping experience for customers, prioritizing customer needs over tasks.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver 'best in town' standards.
* Serve and sell across all channels brilliantly well.
* Be the voice of our customer to help us continually improve.
Key Accountabilities:
* Serve our customers efficiently and brilliantly well - on the shop floor and at service points.
* Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.
* Utilize all digital tools and communication channels to do the job.
* Share customer and colleague feedback to help us improve.
* Own their own learning & development and proactively access digital learning solutions.
* Know the daily sales targets, priorities, promotions & selling opportunities.
* Have great product knowledge to sell and recommend our products and services.
* Proactively engage with customers to understand their needs and make recommendations.
* Complete tasks with pace and in line with SOPs.
* Follow safe and legal working practices.
Key Capabilities:
* Understands how M&S operates, its strategy, future, and the role they play.
* Committed to delivering excellent work fast with great attention to detail.
* Open to and acts on feedback, asking for this regularly.
* Effective at communicating their intentions to others; ensures communication is clear and simple.
* Copes well with change and work challenges.
* Builds positive relationships by being a good listener and establishing a connection.
Technical Skills/Experience:
* Contributing to store sales and cost control.
* Good level of product knowledge and services across the store.
* Good level of digital capability and use of digital tools and applications.
* Understand customer needs and spot selling opportunities.
Key Relationships and Stakeholders:
* Customers
* Colleagues
* Store Leadership
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