HGV Service Advisor needed
Aldershot
Our client, a top brand Commercial Vehicle dealer situated in the South East, is seeking for a Service Advisor to join their team.
The ideal candidate will be acting as the main point of contact and offering support and guidance whenever customers visit us to get their vehicle serviced, or when they need help or advice with the up keep of their vehicle.
Role: HGV Service Advisor
Hours: 6:00am to 4:00pm/7:00am to 5:00pm/08:00 to 6:00pm Monday to Friday with a 1- hour unpaid lunch break. Plus, one in four Saturdays 07:00am to 1:00pm as per site rota.
Location: Aldershot
Key Responsibility:
* Maintaining the progress of customer’s vehicle repair work, communicating any additional work required, obtaining authority, and ensuring full payment of any cash accounts before releasing vehicle
* Taking instructions from customer’s and processing efficiently service and/or repairs in workshop and obtain customer’s signature on completed repair order.
* Notifying customer of vehicle status and arranging collection or delivery.
* Handing over vehicle in a professional manor, and in a clean condition, inspect vehicle for any bodywork damage, explain repair work carried out, if additional work is required re-book vehicle for future work.
* Ensure that Technicians job card write-up and allocation of time is well documented to ensure accurate billing.
* Maintain a good working relationship...