We are looking for a Housing Advisor Officer to join the team of a well-established housing organisation within the West Midlands.
Housing Advisor Officer
Permanent Role
Mon-Fri/ 35 hours
Based in Officer
Pay of £30,000 - £35,000
As a Housing Advisor Officer, you will be:
* Assisting Tenant with any queries or reports they may have
* Managing a complex case-load of Inbound calls and emails Ensuring tenants receive good customer service
* Ensuring communication is thorough and a good level of service
* Work towards daily goals and targets
* Dealing with reports that will include ASB, Safeguarding and management
As a Housing Advisor Officer, you will have:
* Experience in either ASB, Safeguarding or Housing management
* Previously managed your own case-load of ASB
* Experience within Safeguarding
* Investigated ASB and Safeguarding related issues
* Worked with vulnerable customers
* Able to provide good levels of Customer Service
* Work in a fast paced environment
* Requires a basic DBS and Social Media check
The benefits of Housing Advisor Officer are:
Experience in a reputable company
25 days annual leave + Bank holidays and more
Only looking for applications from someone with previous experience within the Anti-Social-Behaviour or Safeguarding sector or Housing Officer Candidates.
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