Fixed Term Account Manager - Flannels Fosse Park
Account Manager
Location: Flannels Fosse Park
Contract: Fixed Term/MAT Cover until April 2025, 37.5 hours/weekly, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup, and skincare creations.
JOB PURPOSE
In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team dedicated to creating experiences with our clients. The Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day-to-day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
Leading the team:
* Guide the team towards achieving results and developing individual talents.
* Create an environment rich with ethics, integrity, and diversity, leading to positive team collaboration.
* Proactively identify, address, and manage any employee relations issues with the support of their Retail Development Manager.
* Facilitate frequent team and individual communication to ensure collective knowledge among team members.
* Share the brand vision and business challenges, empowering the team while holding them accountable.
Business developer:
* Build CHANEL’s portfolio of clients through data capture in line with brand expectations.
* Develop business initiatives in line with the brand vision and strategy.
* Manage staff rotas and day-to-day operational zoning to ensure optimal client experience.
* Communicate retail and collateral stock needs to all necessary parties.
* Provide feedback and reporting to the line manager to influence strategies and recommendations.
Experience creator:
* Lead by example on the selling floor, creating personalized client experiences and building long-lasting relationships.
* Consider the omni-channel journey and help the team embrace digital shopping trends.
* Facilitate the resolution of client service complaints to ensure client satisfaction.
* Ensure the team has tools/training to provide a CHANEL client experience.
* Ensure visual merchandising guidelines are adhered to and that the business remains clean, tidy, and welcoming.
CHANEL ambassador:
* Possess solid knowledge of the brand, its heritage, and share it with clients and the team.
* Implement all training received and be proactive in self-learning.
* Ensure respect for uniform and grooming guidelines at all times.
SKILL SETS
Leadership and Management skills:
* Strategic thinker: Analytical and systemic, able to communicate the vision to inspire and engage.
* Relationship-focused: Collaborative, with partnering and influencing skills.
* Ability to develop and empower people: Listening, empathy, feedback, and coaching skills.
* Performance-minded and decisive, striving for continuous improvement.
Soft skills:
* Strong verbal and written communication skills.
* Curiosity and continuous learning.
* Self-awareness and self-control.
* Enthusiasm and motivation.
* Trustworthy with integrity/ethics.
Benefits at CHANEL:
Our employee benefits support you across your professional and personal life by offering:
* Physical Wellbeing: Private Medical Insurance, Online GP App, Cycle Scheme participation.
* Financial Wellbeing: Pension, Life Assurance, Retail Discounts.
* Mental Wellbeing: Employee Assistance Programmes.
* Lifestyle: Arts & Culture Ticket Discounts, CHANEL Product Discounts.
* Employee Recognition: Service Awards Programme.
*Benefits are eligibility dependent and subject to change at any time.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth and values the uniqueness of each individual.
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