Hours: 40
Location: Mackintosh at the Willow
Closing date: Sunday 16th Mar
Key Responsibilities and Accountabilities
1. Overall responsibility for the management and delivery of the day-to-day retail and visitor centre operation at MAW.
2. Leading, managing and motivating a team of staff and volunteers; recruitment, induction, development, and performance management, ensuring they are fully equipped and motivated to carry out their duties to the required Trust standards.
3. Scheduling of staff rotas to ensure adequate cover for retail, any out of hours requirements and scheduling cover for daily tours.
4. Organising a housekeeping schedule for laundry and cleaning tasks to maintain consistent cleanliness throughout the property.
5. Driving retail and visitor center at the property to achieve its financial targets, maximising income, and profitability. This role will strive to be efficient and ensure cost effectiveness in all the work you do with particular attention to cost of sales and profit margins.
6. Budget monitoring the department budgets together with the Operations Manager, to ensure that retail and visitor services department finances and staffing budgets are in line with the wider property budgets and to manage, deliver and report on the KPIs performance.
7. Ensuring high standards of presentation and consist...