Our client is a well-established supplier of refrigeration and air conditioning services, across a wide range of sectors. We are looking for a candidate with exceptional customer service skills. If you are great on the telephone with a minimum of 2 years experience in a similarr rolewe want to hear from you!
* Ensure all new calls are allocated to engineers in a timely manner
* Will effectively plan engineers callouts to customers and ensure the work is allocated effectively
* Continually communicate with customers should any problems arise on site
* Monitoring and dealing with service call outs via the service desk email box
Are you:
* IT Literate (able to use Outlook and MS office suite of products)
* able to provide a professional, friendly, can-do response when dealing with colleagues and customers
* A strong team player
* Customer service focused
* A strong communicator and have a keen eye for attention to detail
* Have excellent experience in a service desk role (minimum 2 years ideally)
The role is office based with a salary of up to £26,000 (negotiable)plus benefits
The role is office based in Oldham offereing free onsite parking and other benefits to match