Join to apply for the DR Pre-Sales Consultant / DR Applications Specialist (Midlands South) role at Agfa Radiology Solutions.
This position provides day-to-day DR Pre-Sales Delivery and Application Support Services on Agfa Radiology Solutions.
As a DR Pre-Sales Consultant / DR Applications Specialist, you will support the UK Radiology Solutions Sales & Service Team by providing and delivering presentations, technical information, and recommended configurations to customers for Agfa Imaging Products & Services. Actively promote Agfa’s DR product portfolio to existing and new customers to gain sales.
Give Applications support, training and “Go-Live” support, and provide customer and sales team classroom training on Agfa’s Imaging Products as required. The role will also include customised CR/DR configurations, problem-solving and image quality issues.
JOB DUTIES & ACCOUNTABILITIES:
* Liaise with Key Account Managers to create and execute a strategic account plan for DR Sales.
* Act as single point of contact to DR customer projects base for Agfa products & services.
* Accompany prospective DR customers from first contact to closing of contract.
* Qualification of potential DR accounts.
* Manage customer relationship.
* Negotiate with customers.
* Negotiation of service contracts.
* Explain and demonstrate the sold products/solutions and think strategically with the customer.
* Coordinate and control sales processes.
* Assist the service manager during proposal & negotiation phase for SLA’s.
* Configure and customise Product / Solution.
* Manage customer expectations; request and control of customer’s obligation to cooperate.
* Fault evaluation and finding for Product / Solution and follow-up.
* Discuss Product / Solution options, choices and solutions with the customer and third parties.
* Analyse customer-specific requirements (e.g. workflows) in line with customer contract specifications/statement of work.
* Draw-up training and implementation concepts.
* Train customers and Agfa employees.
* Pass on up-selling opportunities to sales.
* Respect project budget to obtain billable days.
* Document/communicate according to project guidelines (e.g. status, concepts).
Job duties by exceptions:
* Support selling Services to existing and new customers.
* Support product demonstrations and tender preparation.
* Support testing products.
* Support service organisation by training internal Agfa employees.
* Accountability to establish and build strong client relationships over time that allow for continuity.
* Accountability for ongoing representation of DR sales, support and service delivery programs.
* Accountability for profitable offer calculation, submission and contract management.
* Accountability to provide a complete and meaningful hand-over to Services and R&D, according to Agfabest practice procedures.
* Accountability for timely implementation of a Product / Solution, according to Agfabest practice procedures.
* Accountability for high quality implementation of a Product / Solution in budget, according to Agfabest practice procedures.
* Accountability for being knowledgeable and up-to-date on latest Agfa and competitors’ products & solutions.
* Accountability for meeting customer requirements within the scope of the project and statement of work.
* Accountability to meet formal requirements (e.g. create project documentation, respect resource planning procedures).
REQUIREMENTS:
* Radiographic Degree.
* High flexibility and willingness to travel often, driving licence.
* Extensive knowledge in the areas of direct radiography, fluoroscopy and other imaging areas.
* Safe implementation, application and interpretation of legal requirements, guidelines and standards in radiology.
* Good knowledge of dealing with relevant PC software and a high level of interest in computer systems and interfaces in radiology.
* Sensitivity and sense of responsibility in contact with customers and patients.
* Training capabilities and strong communication skills.
* Able to establish and build strong customer relationships.
* Business oriented.
* Active in a radiology department is an advantage.
WHAT WE OFFER YOU:
* A dynamic global organisation with a history of innovation and strong product portfolio.
* A challenging environment combined with a supportive management structure.
* Career development and growth.
* A competitive salary and benefit package.
* A friendly work environment surrounded by dedicated and professional colleagues.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering, Sales, and Training
Industries: Hospitals and Health Care and Medical Equipment Manufacturing
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