Job Description
Stannah, a trusted name in lift and escalator solution, is seeking a Technical\nEscalator Manager to lead national efforts in improving first-time fix rates\nand reducing repeat call incidents across a major client portfolio. This role\nis to cover the South of England.\n\nAs the Technical Escalator Manager, you will play a key role in developing a\nstrategic improvement plan that enhances the technical knowledge and skills of\nboth engineers and field management.\n\nBy fostering a culture of technical excellence, you will ensure that product-\nspecific support documentation and maintenance methodologies are developed and\nembedded across the team.\n\nThis role involves regular collaboration with engineers, field managers, and\nsuppliers to identify issues, deliver training programs, and implement process\nimprovements to optimise asset reliability and customer satisfaction.\n\nThis position requires an experienced professional from the escalator\nindustry, capable of driving technical improvements and ensuring operational\nexcellence across the national portfolio.\n\nTravelling and occasional overnight stays will be required as part of this\nrole.\n\nKey Responsibilities:\n\nReporting to the Infrastructure Operations Manager, the Technical Escalator\nManager will be responsible for:\n\n * Developing and implementing a national improvement plan focused on enhancing first-time fix rates and reducing repeat calls.\n * Analysing performance data to identify and prioritize underperforming assets, and implementing targeted solutions.\n * Designing and delivering technical training programs for engineers and field managers to address product and skill gaps.\n * Collaborating with internal teams and suppliers to create product-specific technical documentation and adjust maintenance methodologies.\n * Leading strategic reviews and measuring the effectiveness of training and performance improvements.\n * Acting as a technical leader to motivate, coach, and engage branch engineers and technicians to improve overall field performance.\n * Maintaining strong working relationships with internal teams, customers, and external suppliers to drive continuous improvement and customer satisfaction.\n * Assist the local service branches to diagnose, identify and source parts and equipment\n\nSkills and Experience:\n\n * Proven experience in technical service management, within the escalator industry.\n * Strong leadership and communication skills, with a focus on coaching and motivating teams.\n * Demonstrated success in delivering technical improvement programs and driving operational performance.\n * Ability to develop and manage working relationships at all levels, ensuring full engagement with technical and service development programs.\n * Strong problem-solving skills with a proactive and strategic approach to service delivery.\n * Relevant professional or technical qualifications, including NVQ Level 3 in Escalator Engineering (required) and NVQ Level 4 in Testing and Commissioning (desirable).\n\nIf youre an experienced professional looking for a Technical Escalator\nManager role or a Lift and Escalator Manager position, click the Apply Now\nbutton to send your CV.\n\nCompany Information:\n\nStannah is a family-owned manufacturing and engineering company. Our products\nmove people and goods in and around homes and buildings.
We make life easier\nfor people. We do this by improving access for greater convenience and\nindependence.\n\nJoseph Stannah founded the business in 1867. A lot has happened since then and\ntoday Stannah is a global business.
The family is in their fifth generation\nand plays a hands-on role in running the business. Most people know us for our\nstairlifts. Our range of products includes lifts, escalators, and homelifts.\nWe also provide maintenance and repair services.\n\nStannah Group is an equal opportunities employer.
We welcome and encourage\napplications from candidates of all backgrounds, identities, and abilities. We\nare a Disability Confident Committed Employer. We treat all our job applicants\nfairly and with respect.\n\nOur employees are the heart of our business.
We take great care to create a\nworking environment where everyone feels valued. Join our team and be a part\nof our diverse and inclusive community!\n\nBenefits Include:\n\n * Market Aligned Salary, paid on a monthly basis\n * Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits\n * 25 days holiday, plus bank holidays\n * Holiday scheme to buy extra days’ annual leave\n * Pension Scheme.
Matched contributionsalary sacrifice\n * SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more\n * Life Assurance Scheme\n * Long Service award scheme, with holiday benefit \n * Company Benefits Discount Rewards Scheme.
Includes shop discounts, hotel discounts, days out, and more\n * Employee Assistance Programme. A workplace initiative to support and enhance well-being\n * Enhanced maternity and paternity provision \n * Company Funded LinkedIn Learning Account \n * Company Vehicle\n\n**We reserve the right to close this vacancy early if we receive high numbers\nof applications for the role.**\n\n#NWR