We are recruiting for a global property firm with an impressive Retail portfolio and we are seeking a highly competent, capable and professional Retail Centre Manager, working in their Welwyn Garden City location. As the Centre Manager you will ensure the overall smooth running of the centre, including the recruitment and training of all staff whilst maintaining a safe and pleasant environment for our customers through the management of Health & Safety systems and the promotion of best practice throughout all tasks.
We are seeking a candidate who can work in a fast paced, client facing environment, spinning many plates and offering solutions.Where no day is the same, we need a candidate who is agile an adaptable. Who can build trusting relationships and partnerships and be approachable.
You will be Brand Ambassador the Property firm and shopping centre, with exceptional communication, business acumen and commercial awareness.
This role is 5 days a week Monday - Friday and one Saturday a month
Key Responsibilities
* Manage, market and operate the Centre to the very highest of professional standards.
* Develop strong relationships with all Tenants.
* Maximise retail sales opportunities for Tenants.
* Adhere to all key performance indicators as set out and with a key focus on Turnover Sales Data and accurate financial reporting and monitoring of budgets, expenditure and forecasting.
* Be the ‘face’ of the Centre within the local community and to develop strong community links. The role will also require involvement with BID leadership, providing strategic input on behalf of our levy payers.
* Ensure that the Centre is maintained to an excellent standard and contractors are carrying out their work to an appropriate standard.
* Ensure that those working on site are carrying out a work in a safe manner.
* Prepare service charge, marketing, and car park budgets in accordance with timescales set out by the client for approval by the client
* Oversee the financial and operational management of the Car parks
* Manage and lead the Management team to achieve the objectives
* Develop and encourage team building with all Centre Management staff.
* Develop excellent lines of communication with all Centre Management staff the retailers, contractors and customers and the owner of the Centre.
* Motivate both individual staff members and the management team as a whole.
* Implement Training Needs Analysis for each team member on a six‑ monthly basis.
* Conduct staff appraisals in accordance with the appraisal policy.
* Attend all Management Meetings and any other meeting as requested by the Asset Manager / Landlord
* Maximise opportunities to generate additional income.
* Ensure high levels of customer service are provided at all times.
* Prepare and submit a brief weekly report/update and full monthly site management report.
* Maintain accurate records of correspondence, lease information, contractors on site, file notes on all meetings with retailers and any other relevant information that should be maintained to provide a proper audit trail.
* Comply with all H&S Regulations
* Responsibility for the overall management of the marketing service charge budget.
* Be fully conversant with the demographics and socioeconomics of the development’s trade area.
* Assist the repositioning of the Marketing Budget in accordance with the change in retail trends.
* Implement all operational systems and procedures.
* Maintain the centre to the very highest of standards.
We are seeking a candidate who will be passionate, enthusiastic, driven and commercially aware. The successful candidate will demonstrate and possess the below;
* Operational experience at supervisory / managerial level within the retail sector or similar
* Experience in stakeholder management, customer success or relationship management
* Knowledge and/ or experience managing services to an agreed budget and updating the budget in EXCEL.
* Confident working with EXCEL at an intermediate level
* Experience in the management of security, cleaning and maintenance staff.
* Experience in setting up and administration of detailed record keeping systems.
* Excellent organizational and time management skills and able to meet tight deadlines.
* Self-motivated and able to work on own initiative without ongoing direct supervision.
* Excellent interpersonal and communication skills and able to effectively communicate with staff, the public and potential customer groups at all levels.
* Working knowledge of current Health & Safety legislation.
* Willingness to adopt a flexible approach to working patterns in order to respond to the changing needs of a retail environment.
This is a fantastic opportunity working with a reputable organisation, with fantastic benefits. You will be working with a long standing, collaborative and successful team and will have the chance to add value and contribute.