Job Description
Salesforce Solution Architect (Salesforce Voice & Amazon Connect Experience Required)
Location: Remote, Start date: ASAP
Contract Type: Permanent, Hours: Full Time, Salary: £90,000-£120,000 + 20% bonus
A global consulting business is looking to expand its Salesforce practice specifically within the Salesforce Voice & Amazon Connect Capabilities.
As a Salesforce Solution Architect for Service Cloud Voice, you'll leverage Salesforce and AI technologies to design and configure contact center solutions. Your role involves understanding customer needs, defining requirements, overseeing implementations, and delivering training while leading projects with minimal guidance, ensuring best practices in contact center design.
Key Responsibilities:
* Facilitate business process reviews to identify customer requirements and processes.
* Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development.
* Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
* Develop technical requirements and specifications for customers and the technical delivery team.
* Drive best practice contact center design into each and every aspect of solution delivery.
* Effectively manage aspects of projects and customer communications.
Requirements:
* 3-5+ years project experience in a hands-on position.
* 3+ years of experience with Salesforce in a development or configuration capacity.
* Understanding of customer service and contact center operations with experience solving complex use cases.
* Solid understanding of Salesforce Platform and its architecture.
* Experience building custom applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce.
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