Salary: £26,000 per annum
Employment type: Permanent
Hours per week: 37
Evening hours (Mon- Thurs 11:30am-8pm and Fri 12pm-8pm)
Reporting into: Lead Student Hub Advisor
Department: Student Experience
Click here to read the full job description and view our excellent benefits here.
This role will be based full time from our Leeds campus.
About Arden University:
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
Student Experience:
The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success. Our focus on innovation and continuous improvement helps create an inclusive and enriching learning environment.
About the Role:
We are currently looking for a Student Hub Advisor to join our growing Leeds Campus.
As a Student Hub Advisor you will:
* Be the first point of call for all of our student body. You will communicate with students in person, via phone, email, live chat and messenger, be able to listen to a range of customer service issues and offer unique and innovative solutions to each problem.
* Aim to go ‘above and beyond’ to deliver an exceptional service recognising that a personal, friendly, approachable interaction is always expected.
About You:
To be successful as a Student Hub Advisor you must have:
* Considerable customer service experience in a student/customer-facing capacity.
* A passion for helping people to succeed and a willingness to learn new skills.
* Excellent written and verbal communication and interpersonal skills.
* The ability to prioritise and organise a varied workload.
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
* 30 days holiday + bank holidays on-top, and even a Christmas closure!
* A generous Aviva pension plan, company contributions starting from 7%.
* SimplyHealth plan option.
* Private Medical Insurance coverage (applies to certain job roles).
* Access to Perkbox benefits.
* Study any Arden course for free, with a discount for all family and friends.
* Plus, otherexcellent benefits.
* Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education.
Our Values:
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date: Tuesday 22 of April
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion:
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer tothe guidance here.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement:
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
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