CUSTOMER CARE MAINTENANCE TECHNICIAN (NEW HOMES)
NORTH WALES
NEW HOMES CONSTRUCTION SECTOR
COMPANY VEHICLE INCLUDED
£35,000 - £40,000pa (DOE)
YOU Recruit is seeking a Customer Care Technician based in North Wales. As a Customer Care Technician, you will play a vital role in ensuring the swift resolution of reported maintenance tasks and providing outstanding support to the companies customers and Customer Care team. Your primary responsibilities will revolve around responding to customer repair requests promptly, carrying out any repairs to the highest standard and contributing to enhancing the overall customer journey and maintaining the company's high NHBC rating.
What you’ll be getting up to:
The successful candidate will initially be the sole contact for this division within the business, with a view to build a marketing function from the ground up in an innovative and exciting financial services business.
Duties & Responsibilities:
* Repair Resolution : Attend to and complete repair requests, to the highest standards, as efficiently as possible, thereby reducing the number of visits required to the customer.
* Administrative Support: Use of internal and external systems and processes to manage workload and to feedback results of repair appointments.
* Customer Service Improvement: Actively contribute to enhancing the overall service delivery and quality of our homes by identifying areas for improvement and proposing actionable solut...