At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Base Location: North Lincolnshire
Permanent, Full Time
£42,500 per annum + £4,200 On Call Allowance & Excellent Corporate Benefits Package
Reporting to the Assistant Director, the Logistics Manager is responsible for the daily operation of the Secure Logistics function, including any works or projects being undertaken on or off site. Working closely with our customer base, to ensure we deliver a reliable chain of communication into the business, that reacts to their requirements in a timely and efficient manner.
You will line manage all Logistics Operatives and Logistics Controllers based at our operating site, you will be required to compose and deliver staff appraisals, manage team expenses, process overtime, and influence positive team engagement.
Being the primary point of contact for certain internal and external communications, you must be able to communicate in an effective and polite manner. In addition, you will maintain responsibility for drafting accurate management reporting data for the Senior Management Team (SMT)
Additional accountabilities and duties will include:
- Health and safety compliance both at our operating site and for any remote workers, and site security (with specific responsibility for drafting a call out roster to react to alarm activations)
- Responsible for acting up for the Assistant Director, on all operational matters also and attending internal and some external meetings as required
- Become a Subject Matter Expert and will be called upon to assist the Senior Management Team with this information
- Management of our courier and warehouse operations
- Allocating duties to responsible persons and ensuring all customer requirements are met within Service Level Agreements. Also controlling the operational diary for the service.
- Accurate logging, processing, updating, and maintaining of work requests using the dedicated software platform
- Scheduling of resources within the operation, to ensure all service requests are completed within Service Level Agreements and dealing with any issues that may arise as a result of delivering service, escalating to the SMT where necessary
- Provision of accurate comprehensive monthly reporting data for the operation
- Responsible for accurate and timely calculation and reporting of monthly overtime worked
- Purchasing for the Secure Logistics Operation using our Guided Buying SAP system and holding/being a ‘P-card’ buyer
- Annual attendance at every primary client site as a ‘ride along’ with the Logistics Operative team to ensure a comprehensive understanding of issues encountered by the team and to enhance client relationships
- Management of the local risk register and escalating to the SMT where necessary
- Undertake projects as directed by the Senior Management Team
What you’ll need to do the role
- A demonstratable understanding of the UK Domestic driver (UK) regulations
- Experience of warehousing and processes would be preferable.
- Experienced in IT and asset management platforms would be preferable.
- Forklift (Counterbalance and Reach) – desirable but not essential, as training will be provided.
- Will be required to undertake first aid training and act as site first aider.
- Will be required to undertake fire marshal training and act as site fire marshal.
Discretion is paramount – you will be working in a strict “need to know” environment and as such extreme discretion must be adhered to at all times, regarding your role and work location.
You must be committed and allow for flexibility – you will be required to be part of an on all call roster on a one in four basis, to respond to alarm activations out of hours, and hold responsibility for the drafting of the annual on call roster.
Serco is committed to delivering Operational Excellence across all our contracts and the post holder will be required to have a yellow belt, or to engage in the Operational Excellence training program within six months of taking post.
The successful post holder must be able to attain and retain HM Government SC Enhanced security clearance, which is currently taking up to 12 months to receive. This is an intrusive process, and you will be required to provide all financial, residential, and family information to the client vetting department which is held safely and securely. This includes personal information about post holder’s family. The vetting is reviewed yearly with a robust client criterion for passing the renewal.
Additional features of the role
A current, clean UK driving licence is required
This is a smart uniformed role
Why Serco
A place you can make an impact - With approximately 20,000 asylum seekers and more than 5,000 properties you’ll be delivering an essential service that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer
- Pension – up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the Immigration sector
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A fantastic culture and supportive team; volunteer leave; continuous training and development opportunities
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .