Are you passionate about delivering quality goods and putting a smile on people's faces?
Ocado Logistics offers exciting opportunities for Customer Service Team Members.
We strive to provide an outstanding customer experience, and our team plays a vital role in delivering top-quality products on time and efficiently.
You'll be working on the road, interacting with customers from diverse backgrounds, and making a positive impact every day.
Our automated technology helps plan your route and load your van, ensuring a seamless delivery process.
To ensure flexibility and fairness, our working patterns include evenings and weekends, alongside weekdays, resulting in increased average hourly earnings of £13.22 per hour.
You'll also receive premiums for overtime, allowing you to enhance your earnings and fund special occasions.
All breaks are paid, so you'll receive compensation for every minute at work.
While a safe working environment is essential, we offer a range of perks that cater to your lifestyle, including:
* A company pension with up to 7% matched contributions after just 3 months
* An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents
* Hundreds of high street shopping, entertainment, and restaurant discounts
* Life insurance coverage from day one of employment
* 15% off your weekly shop
* Loads more voluntary benefits, such as dental and travel insurance at a discounted price
* Career progression – if you decide to change roles, there's opportunity for advancement, with 87% of salaried positions filled by internal colleagues
What do we need from you?
No prior experience is necessary; just bring your positive attitude, and our training team will support you.
Driving Licence Requirements:
* Full UK or EU driving licence
* Minimum of 6 months driving experience
* Maximum of 6 penalty points
* No driving disqualifications in the past 5 years
As this is a customer-facing role, good communication skills are essential.
How to apply:
* Fill in an online application – no CV required
* Our friendly recruitment team will conduct an Online Licence Check and Right to Work Checks
* You'll be invited to take a tour of the site, meeting the team for a question-and-answer session and a relaxed chat as part of a light-touch interview
* We'll run a Disclosure Barring System check (DBS)
* Once all checks are completed, you'll be offered the role, and your career with Ocado Logistics will begin
Contract Type: Permanent
Contract Hours: 40 hours (including paid breaks)
Contracted days: You'll work any 5 days out of 7, with further information provided during pre-boarding
Shifts: AM & PM, starting as early as 05:30 and finishing as late as 12:00 (midnight), with shift rota available up to 13 weeks in advance
Pay Structure: This role is currently paid weekly, but from 19th May 2025, it will be paid on a lunar cycle (every 4 weeks). Your last weekly pay date will be 23rd May, covering hours worked between 12th May and 18th May.
Hourly Pay Rates:
Monday to Saturday (Basic Rate): £12.76
Evening Premium (from 6pm): £1.12
Sunday Day Premium: £1.28
Sunday Evening Premium: £2.51
Overtime rate Monday to Saturday (Day Shift): £15.95
Overtime rate Monday to Saturday (Evening Shift): £17.35
We're proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you'll find a home at Ocado Logistics.