Job level: 11 As a Lead Service designer at TPXimpact in our Digital Transformation business, you will report to Jaskiran Kang, the Head of Service & Organisation Design team. You will spend at least 90% of your time on billable work across central government, local government, healthcare, non profit and private sector clients. Our projects can last a few days or years. This is a client-facing role, where you will be expected to configure and lead teams, manage a budget, and to hold commercial accountabilities when required. Working with our multidisciplinary teams, you will partner and collaborate with our clients and use your expertise and specialist skills to make progress, achieving their goals and objectives. Responsibilities You lead senior stakeholders to explore, shape, and prioritise ideas, propositions and opportunities to support longer term digital transformation goals You lead business development activities for your practice such as bids, pitches, client presentations You contribute to public facing activities such as public speaking opportunities and blogging You support skills building in the practice or as part of a client team through mentoring You co-design and contribute actively to Community of Practice activities, inspiring other designers You can assure the quality of work done by other designers is to the high standards expected, providing constructive feedback and identifying gaps in skills You collaborate with other specialists on projects, including account managers, delivery managers, data and tech practitioners and policy makers. You will adapt to the pace set by delivery colleagues or the client as needed, demonstrating the behaviours needed for clients to make progress towards their goals and objectives. You line manage around 4 designers in your practice which includes helping individuals address their goals and objectives, managing performance conversations, probation processes or occasionally grievances You support the Head of Practice with recruitment into the practice or progression processes About You Technical skills Essential You will have over 8 years of direct or equivalent experience as a service designer in any of the following industries: management consulting with UK public sector or third sector clients, UK civil service, other commercial environments. You are comfortable leading or upskilling multi-disciplinary teams in applying service design tools and methods to communicate and support service-based approaches in a variety of client environments, including those with low digital maturity. This includes but is not limited to developing: service propositions, maps, audits, patterns, taxonomies and theories of change. You are comfortable leading and evaluating service prototyping and piloting, including working with operations/policy in live service environments using test and learn approaches. This could be in the context of a Central Government projects ( Discovery, Alpha, Beta or Live phases) following the governments Service Standard or equivalent. You have excellent negotiation and client relationship management skills. You have the ability to operate in a dynamic environment, working on multiple projects at once. You develop visually compelling artefacts for stakeholders to understand as is or future service propositions. You have experience in building compelling and practical business cases with the support of quantitative and qualitative data including the underpinning financial model. You champion accessibility and inclusive approaches in delivery, with clients and within the practice. You can formally train, coach or pair up with other designers or client teams to help them develop their service design skills. You can work well with others in project work, give constructive feedback, raise issues quickly to keep work on track and support more junior colleagues. You can set standards and ways of working to influence behavioural and cultural change both internally and in client teams. You have prior experience as a line manager. You must have excellent verbal and written communication skills with the ability to influence and inspire action among clients, colleagues and stakeholders at all levels Desirable You understand the impact of emerging technologies (AI, LLMs, ML) on service design You understand what high standards of digital accessibility mean for digital service design Behaviours and our PACT values Purpose: Youll be highly values driven, recognising that our clients needs are paramount. Youll be able to approach client engagements with professionalism, creativity and flair, whilst balancing our commercial and operational needs. Youll work to ensure we have clear processes and guardrails in place to deliver well through how we organise and operate within our Design functions. Accountability: When in a leadership position on a client project,, youll be accountable for delivering your part of a project on time and under budget and working well with other leaders. Youll set practice standards that align to our DT Ways and Missions. You will lead by example, promoting a culture where quality, client experience and the pursuit of imaginative solutions to client problems is foremost. Craft: Youll be able to balance multiple priorities while leading high performing teams and through establishing trusted relationships both inside and outside of TPXimpact. As a design or transformational leader who can lead others by example, you will need to navigate ambiguity and use your confidence here to quickly assimilate the direction and approaches that support positive outcomes for our clients and our business. Togetherness: Youll be able to collaborate effectively with others across TPXimpact. Youll build strong relationships that demonstrate the importance of excellent delivery and client experience as a collective effort, rather than just focusing on your own area of expertise. Youll th rive working with others, providing clarity around vision, objectives and holding high standards for our work through the capabilities your practice holds. About the Process: Deadline for applications: January 12th 2025 11:59pm About Us People-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, were creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, were collaborative and empathetic. Were a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. Thats why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting. Benefits Include: 30 days holiday bank holidays 2 volunteer days for causes that you are passionate about Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave Life assurance Employer pension contribution of 5% Health cash plan Personal learning and development budget Employee Assistance Programme Access to equity in the business through a Share Incentive Plan Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme Financial advice Health assessments About TPXimpact - Digital Transformation We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. Were an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview. ADZN1_UKTJ