Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Here at Howden Group Holdings, we are transforming the way we deliver HR services to our business and this is an exciting time to join our evolving HR function as we look to drive commercially aligned and strategic HR support to our stakeholders.
You will role model HR best practice; establish credibility and trust with stakeholders at all levels; support innovation through advising, informing, challenging and facilitating discussions with the business and HRBP’s in equal measure on a wide range of issues – all in the context of a rapidly evolving and growing business.
HR Employee services embeds centralised HR focused activity, across HR and L&D, the Team Leader role supports the HR Operations for Retail but retains a close partnership with Group HR Employee Services, to ensure alignment to best practices, standardisation and enhancements to Workday. Their focus will be delivering a high quality, accurate and consistent service to the business across the employee lifecycle.
The Team Leader role will deliver an exceptional people experience that attracts, grows, engages and retains the very best people, creating an environment, which enables our people to thrive and do their best work, understand client needs, build confidence to deliver operational excellence.
Role responsibilities
1. Put clients at the heart of our approach, ensuring they receive a consistent and professional experience every time.
2. Manage the daily workload and tasks effectively through Workday and Workday Help, to meet and where possible exceed expectation on service and SLA.
3. Supporting the development of a high performing team, through induction, training, one to ones and objective setting.
4. Ensuring the team are trained to meet role requirements against defined training plans to ensure consistency in approach.
5. Maintain accurate and legislative policy, process, letters, email templates and documentation.
6. Produce and analyse value adding management information to manage workload, productivity, accuracy and overall team performance.
7. Contributes to wider projects and initiatives within HR, driving process improvements, automation and efficiencies.
8. To support the annual audit programme, ensuring controls are in place and processes are followed to provide online audit tracking and reduce risk on the business.
9. Establish work-checking mechanisms to check the quality of documentation and system updates.
10. Support the annual calendar of events and ad hoc projects, ensuring resources and processes are in place to meet expectation (e.g. annual salary review and M&A).
11. Manage escalations and make decisions on requests which are outside of process or policy, works with the business to outline and manage risks.
12. As an advocate and expert on Workday HR, guiding and supporting people.
13. Works collaboratively and seamlessly with Payroll to meet payroll deadlines.
14. Delivers as one team with the HR centres of excellences, HRBP, HRIS, reward, change, payroll, learning and recruitment teams.
15. Works within DPA / GDPR guidelines, managing people data requests and the confidentiality of data.
Key requirements
16. Team Leader experience, able to motivate and influence a team to be at their best.
17. Excellent HR Administration, organisational and data entry skills with strong attention to detail
18. HR Shared Services background (essential).
19. Workday system experience (essential).
20. Proven understanding of end-to-end HR processes, policies and procedures.
21. Ability to identify and resolve potential problems or issues and take necessary actions to prevent them from developing.
22. Proactive and practical approach to problem solving with the ability to identify areas for improvements in process, services and ways of working.
23. Highly organised with ability to plan, delegate prioritise and multitask daily workload.
24. Able to train team members to improve performance and develop skills.
25. Works well in a demanding, fast-paced environment, managing conflicting demands, with excellent task and time management skills.
26. Ability to work within a team and on own initiative, providing support to team members and where needed.
27. Strong relationship building and influencing skills, a role model to others.
28. Problem solver with resilience, initiative and ability to challenge the status quo.
29. Smart pragmatic and positive approach, able to build trust and offer proactive solutions.
Who we’re looking for
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
30. Our successes have all come from someone brave enough to try something new
31. We support each other, in the small everyday moments and the bigger challenges
32. We are determined to make a positive difference, at work and beyond
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
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