* Telecommute: Yes-May consider hybrid teleworking for this position
* Travel Required: Yes, 75% of the Time
* Positions Available: 1
Role
This role is responsible for ensuring that key customer satisfaction is maintained to a high level. This role is responsible for liaising between the company and its customers & the company and its supply base, including leadership into the programmes, projects and opportunities.
This involves building and maintaining long-term, trusting relationships with clients and suppliers and delivering against agreed commitments.
This role is critical in supporting the strategic direction as it scales through identifying and securing significant long-term business.
Key Responsibilities:
* Identifying and analysing customer needs and expectations and developing strategies to meet them within the programmes.
* Manage and develop relationships with key customers and stakeholders, providing them with information and advice and resolving their problems.
* Analyse and monitor performance and metrics
* Lead and analyse the gaining of satisfaction scores and managing the outcomes.
* Set up and manage systems for collecting and using customer data and information to improve service.
* Work with team and suppliers to improve service and meet customer requirements.
* Develop customer service policies and procedures
Required skills and experience:
* Significant experience working in the UK Defence / National Security Sector with deep domain insight and supplier knowledge.
* Experienced people and organisation leader with the ability to engage, nurture and grow relationships
* An individual with a passion to solve our clients’ most complex mission challenges.
* An individual that is passionate about delivery excellence, and continuous improvement.
* A collaborative individual with the confidence and integrity to earn customer and internal stakeholders’ confidence.
Ready to apply?
Yes– Submit your application online. Your application will be reviewed by our team and we will be in touch.
Possibly, I’d like to find out more about this role – Reach out to our team for more information and support: talentenquiries@uk.ngc.com .
No, I don’t think this role is right for me – Our extensive UK growth means we have exciting, new opportunities opening all the time. Speak to our team to discuss your career goals.
Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.
* Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
* Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
* Enjoy benefits like work-life balance, education assistance and paid time off.
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