Job Title: Senior Operations Technician
Salary: Up to £38,000 p/annum
CPS Group UK are recruiting a Senior Operations Technician to join a leading organisation specialising in information and cyber security training. In this role, you will support a team of Operations Technicians, ensuring seamless planning and support for both live and virtual events, including network systems management and technical equipment setup.
This is a fantastic opportunity for a Network Technician who is happy to travel across the UK and Europe, leading the successful delivery of events.
Key Responsibilities:
* Conduct remote and on-site assessments of venue networks and internet infrastructure.
* Troubleshoot any network or internet issues during live events.
* Collaborate with Service Desk, Labs, Cyber Ranges, and Security teams to support IT requirements for participants.
* Assist Operations Technicians with technical queries.
* Provide support to instructors encountering issues with platforms such as Zoom, GoToTraining, or Slack.
* Directly manage and develop the Operations Technicians, with support from the Head of Operations and HR as needed.
* Participate in the hiring and interviewing process for new technical staff.
* Organize and oversee individual and team training sessions.
* Ensure team members stay updated with the latest technology developments, in collaboration with international teams.
* Set and manage team KPIs and objectives.
* Hands-on experience with installing and configuring computer networking equipment.
* Previous experience in a leadership role.
* Strong troubleshooting skills for hardware and network issues in live events.
* Setting up and monitoring VLANs, Wi-Fi, and CISCO routers.
* Solid understanding of wired/wireless network concepts, hardware, and best practices.
* Experience with network monitoring and traffic-shaping solutions.
Benefits:
* Opportunity to travel Europe (100% expensed plus daily allowance)
* BUPA cover
* 33 Days annual leave
If interested, please contact Sam John (Senior Staffing Consultant) at CPS Group UK.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT System Operations and Maintenance
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