Job summary Manor house surgery would like to offer a unique opportunity to an experienced receptionist to work alongside our GP's. The candidate will be experienced in all aspects of front of house and using SystmOne. We have a friendly team experienced in training who are ready to welcome you onboard. The position is for approx 20-25 hours per week, with flexibility required to support our opening hours, 8-630pm Monday to Friday. Main duties of the job The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Receptionist/Practice Manager, dependent on current and evolving practice workload and staffing levels: Answering telephone and processing requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Using computerised appointment system and other healthcare software Scanning of hospital correspondence into patient medical records Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Handling tasks generated by other team members and following practice procedures to carry out those tasks. Providing clerical assistance to practice including data processing, filing, photocopying and scanning Any other tasks deemed appropriate by the Practice Manager About us Thank you for considering our practice on the search for your next role. We are a small, friendly surgery, with lots to offer. Our clinical team of 3 partners, 1 salaried GP, medicines and nursing team are supported by our knowledgeable Reception and Dispensary teams. We also provide areas for patients to be seen by mental health facilitators, midwives and specialist nurses. We also have staff which are supported by North West Leicestershire PCN. We support hybrid working, and have some staff working from home. In the latest National Patient Survey, the practice was rated 2nd in Leicestershire, our patients are very appreciative of the hard work staff undertake and the comforting, safe environment we have. We have a can-do work ethic, and try to approach projects and everyday items in a positive manner. We strive to provide development opportunities for staff, to enable you to pursue areas of interest and to offer our patients a high quality service. We are situated in a rural part of North West Leicestershire, with good links to A42/M42 and M1. Whilst here we have ample parking with some on-site and other spaces a short walk away. We have food and drink facilities for those who prefer to stay on-site, or there is a local shop a few minutes away. The village is beautiful for a lunchtime stroll and as an 'Active Practice' we encourage all staff to make the most of time away from the desk. We are open for any candidates to come and view the surgery before interview with a booking. Date posted 13 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time, Job share, Flexible working Reference number A5487-25-0002 Job locations 1 Mill Lane Belton Loughborough Leicestershire LE12 9UJ Job description Job responsibilities The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Undertaking other reasonable duties within the framework of the post as directed by the Practice Manager or GPs. Confidentiality : In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development : The post-holder will participate in any training programme implemented by the Practice as part of this employment. Other training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality : The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication : The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services : The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate. Job description Job responsibilities The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Undertaking other reasonable duties within the framework of the post as directed by the Practice Manager or GPs. Confidentiality : In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development : The post-holder will participate in any training programme implemented by the Practice as part of this employment. Other training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality : The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication : The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services : The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate. Person Specification Qualifications Desirable Relevant administration qualifications Experience Desirable Experience of working in a GP practice Experience of dealing with patients Person Specification Qualifications Desirable Relevant administration qualifications Experience Desirable Experience of working in a GP practice Experience of dealing with patients Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Manor House Surgery Address 1 Mill Lane Belton Loughborough Leicestershire LE12 9UJ Employer's website https://www.beltonsurgery.nhs.uk/ (Opens in a new tab)