Customer Service Advisor
Telford
Temporary until the end of March 2025
£11.79 per hour
Monday-Friday 8:30am-5pm, 37.5 hours per week
Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis. The role is anticipated to last for at around 5-6 weeks and possibly longer for the right candidate. The role will be based in a clean modern office environment within a friendly and supportive team.
Responsibilities and duties will include, but not limited to:
* Primarily answering inbound phone calls, approximately 45 per day.
* Ensuring all telephone calls are answered within a set time frame, dealing with telephone requests from our network of customers
* Be an enthusiastic advocate for company products and brand, using product knowledge to build relationships that enhance customer experience and loyalty
* Schedule appointments for Warranty call outs, commissioning, assembly and repairs
* Accurately record customer data in accordance with legal requirements under the Data Protection Act
*
Skills and Experience
* Experience working in an environment where customer service is paramount
* A proactive approach to building relationship internally & externally
* Excellent communication skills and telephone manor
* A self-starter and disciplined lone worker yet able to work well as part of a team, supporting colleagues and promoting excellent team spir...