Join Amplius as a Successful Tenancies Assistant and play a key role in supporting thriving communities. You'll provide vital support to our Housing & Healthy Communities team, helping to ensure customers feel secure in their homes. If you're organised, proactive, and passionate about making a difference, we’d love to hear from you!
💰Salary: £25,367.38 per year
📝Contract: Permanent, full time
⏰Your week: 36.25 hours (Monday to Friday 8.45am – 5pm)
📌Location: This is a hybrid role where you'll work from our Milton Keynes office at least one day a week. For the first two weeks, you'll need to be in the office every day for training.
✨Snapshot of your role
* Handle customer inquiries, referring them to the appropriate team or external organisations when needed.
* Manage incoming and outgoing correspondence, ensuring timely responses.
* Log and assess reports of anti-social behaviour and tenancy breaches, ensuring they are addressed within set timescales.
* Prepare and send letters and documents, including mail merges.
* Maintain accurate customer and property records and update systems.
* Support tenancy checks, reviews, and verifications.
* Assist in preparing case documentation for legal processes.
* Process customer requests and invoices in line with procedures.
* Work collaboratively with internal teams and external agencies.
* Follow guidance from the Successful Tenancies Team Leader.
🧰Your toolkit for success
* Experience working in a customer-facing role.
* Proven track record of delivering excellent customer service.
* Ability to work effectively with team members, other teams, and external agencies.
* Strong IT skills with the ability to process data quickly and accurately.
* Clear and effective communication skills.
* Strong problem-solving abilities.
* Excellent organisational skills with the ability to prioritise tasks.
* Able to follow procedures carefully.
* Demonstrated empathy towards customer challenges.
While not essential, knowledge of tenancy terms and conditions along with experience in anti-social behaviour resolution / tenancy services would be advantageous.
Please read the attached Job Description before applying so you get the full scope of the role.
Why join Amplius? 🤔
There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves.
* 28 days annual leave (plus bank holidays)
* Enhanced maternity, paternity, and adoption leave
* Paid qualifications and professional subscriptions
* Pension contribution up to 10%
* Health and wellbeing support
* Carers leave
* Cycle to work scheme
* Electric car lease scheme
* Paid fertility and maternity leave
* Financial Wellbeing support
* Free flu jabs
* Life assurance
🌱Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
❤️Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
🌍 Environmental and social impact
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
🤝Our values
We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.
🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 3 April
Phone screening: 7 April
Interviews: 10 April
🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? 🧐Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!
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