Job Description Greet members and guests with a friendly and professional demeanour, ensuring they feel welcomed and valued. Handle member check-ins, bookings, and inquiries efficiently and accurately. Provide information about the club’s facilities, programs, and events, assisting members with any queries or needs. Maintain the reception area and lounge spaces, ensuring they are clean, organised, and inviting. Assist with membership sign-ups and renewals, providing information and guidance on membership options. Support the management team with administrative tasks, including scheduling, record-keeping, and reporting. Coordinate with other departments to ensure smooth operations and a seamless experience for members. Handle member feedback and complaints with professionalism, escalating issues as needed to ensure prompt resolution. Assist in promoting club events, classes, and services to enhance member engagement and participation. Ensure compliance with all health and safety regulations, maintaining a safe environment for all.