Title: Assistant Regional Operations Manager - Day to Day
Location: Ely, Ely, GB, CB6 3NW
Department: Property Services
Operation: Sanctuary Housing
Closing Date: 09/02/2025
Requisition: 222870
Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Assistant Regional Operations Manager – Day to Day
Ely
£42,553 - £44,792 per year plus Company Car
40 hours per week – Monday to Friday – 8:00am to 4:30pm
We have an opportunity for an Assistant Regional Operations Manager - Day to Day to join our Property Services team managing a team of 6 SDMs & up to 60 operatives. Property Services is responsible for delivering a high quality and cost effective property repairs, compliance and installation and estate services across the UK to mainly internal customers and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group wide asset management and reinvestment programmes.
The role of Assistant Regional Operations Manager– Day to Day will include:
* Supporting the senior management team with process improvement through the creation of an innovative environment for operational staff
* Managing the recruitment, performance and development of quality employees
* Monitoring, managing and completing all customer works, through self-delivery teams, suppliers and subcontractors
* Supporting in the management of health and safety aspects of operations, ensuring business responsibilities are delivered in a safe manner
* Supporting senior management with regional issues and escalation process, ensuring effective and timely resolution is achieved
* Working closely with the Housing and Property Services teams to ensure continual improvement of business processes and procedures
Skills and experiences:
* To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Degree, HND or HNC in Construction or Management level and hold NEBOSH National Diploma - Construction or be currently undertaking the qualification. If you have a lower-level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an application
* Some experience of managing multi-site maintenance contracts in a commercially focused role
* Proven ability to effectively recruit, manage and develop people
* Proven track record managing a direct labour operation or internal maintenance service
* Experience of delivering services within budget is desirable
* This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving license
As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
About us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
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