Role: Business Relationship Manager
Department: ISS - Information Systems Services
Salary: Grade 8 - £46,485 - £55,295
Closing Date: Monday 24th February 2025
Interview Date: Tuesday 11th March 2025
Summary
The Business Relationship Manager is a crucial part of the Customer Strategy and Governance section of ISS and operates across the University to build and manage stakeholder relationships. With a focus on International strategic partnerships you will forge valuable relationships with Faculties and Professional Services to stimulate and shape strategic digital development priorities, and ensure that solutions and services offer maximum value to the University.
You will also analyse feedback from staff and students regarding services, responding to requested improvements and suggestions to create a culture of co-creation and customer service excellence. The role will encompass work to ensure the success of new partnerships, and to iteratively improve existing services and processes.
Major Duties
1. Contribute to the strategic planning of faculties and Professional Services areas, assisting with the prioritisation of digital developments and service improvements to deliver value to the University.
2. Act as an ambassador for ISS, providing an effective interface for communication, escalation and opportunity between ISS and the University...